LaKeisha Knight
Chesterfield,VA
Summary
Focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Caring, organized and friendly with excellent interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Care Coordinator Tech
VA Premier/Sentara
01.2017 - Current
- Discussed medical histories with member's and providers in effort to provide most effective medical advice.
- Developing and coordinating health care programs.
- Communicating between staff, patients and family.
- Handling patient case management and education.
- Maintaining patient confidentiality and quality care.
- Attach member’s chart to assigned Care Coordinator.
- Fast typing skills. 80-100 attachments daily.
- Great attention to detail.
- Selecting the correct Care Coordinator if not provided.
- Request a review for member’s chart.
- Contact logs.
- Personal & Respite Care Authorizations.
- Print Requests.
- Out reaching to patients.
- Faxes.
Patient Access Rep
Bon Secours
09.2017 - 10.2017
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Compile, sort and verify the accuracy of data before it is entered.
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Store completed documents in appropriate locations.
- Locate and correct data entry errors, or report them to supervisors.
Eligibility Specialist
Xerox/Conduent
11.2016 - 03.2017
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Supported continuous improvement initiatives within the agency through active participation in training sessions and workshops.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Established databases to track, analyze and automate eligibility application processes.
Prior Auth. Rep
Express Scripts
11.2014 - 11.2016
- Gathered, organized and input information into digital database.
- Complete forms in accordance with company procedures.
- Locate and attach appropriate files to incoming correspondence.
- Conduct searches to find needed information, using such sources as the Internet.
- Authorize medications
- Developed and maintained positive provider relations and coordinated with team members to properly handle requests and questions.
2nd Asst. Manager
Burger King
07.2013 - 07.2014
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Maintain scheduling.
- Order and dispense supplies.
- Supervise other clerical staff and provide training and orientation to new staff.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Crew Supervisor
Hardees
01.2008 - 06.2013
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served consistent portions following recipes and control standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money and audit money drawers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers before employee shifts.
Education
High School Diploma -
Huguenot High School
Richmond, VA06.2008
Skills
- Healthcare operations
- Codes Compliance
- HIPAA Guidelines
- Records Management
Timeline
Patient Access Rep
Bon Secours
09.2017 - 10.2017
Care Coordinator Tech
VA Premier/Sentara
01.2017 - Current
Eligibility Specialist
Xerox/Conduent
11.2016 - 03.2017
Prior Auth. Rep
Express Scripts
11.2014 - 11.2016
2nd Asst. Manager
Burger King
07.2013 - 07.2014
Crew Supervisor
Hardees
01.2008 - 06.2013
High School Diploma -
Huguenot High School
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