Lakeisha Moreland
Montgomery,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Jackson Hospital And Clinic
12.2018 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Cashier
McDonald's Restaurant
03.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Family Dollar
02.2008 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
AT&T
03.2002 - 10.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Clerical & Nursing
Atlanta Job Corps Center
Atlanta, GA06.2000
High School Diploma -
Carver Senior High School
Montgomery, AL06.1999
Skills
- Phlebotomy Training
- Alcohol Rubs
- Patient Care and Safety
- Electronic Recordkeeping
- Observation Documentation
- Infection Control
- Monitoring
- Computer Literacy
Certification
- BLS - Basic Life Support
Timeline
Nursing Assistant
Jackson Hospital And Clinic
12.2018 - Current
Cashier
McDonald's Restaurant
03.2016 - 11.2017
Cashier
Family Dollar
02.2008 - 01.2015
Customer Service Representative
AT&T
03.2002 - 10.2007
No Degree - Clerical & Nursing
Atlanta Job Corps Center
High School Diploma -
Carver Senior High School
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