LAKEISHA MORRIS
Cades,SC
Summary
Results-driven Customer Service Rep leveraging about 26 years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in products offerings, learning customers needs, and providing the best service possible. Collaborative team player diligent about contributing to achievement of group goals.
Overview
26
26
years of professional experience
Work History
Retention Specialist
Charter Spectrum
West Columbia, SC
09.2016 - 05.2024
- Provided customers with guidance on maximizing company product results through promotions and sales procedures.
- Conducted customer needs assessments and customized packages to maximize their benefits.
- Experienced in offering a wide range of products including cable, internet, home phone, and cell phone.
- Developed strong customer relationships.
- Collaborated effectively with team members, generating innovative ideas to drive sales growth.
- Retained customers by preventing service cancellations
Customer Service Rep/technical Support Agent
Sprint/Xerox
Charlotte, USA, USA
08.2011 - 04.2016
- Provided exceptional customer service by addressing customer needs, offering billing information, processing payments, troubleshooting issues and handling customer cases.
- Xerox acquired the building in May 2014 and continued handling Sprint calls
- Continued to uphold responsibilities during transition from Sprint to Xerox.
- Demonstrated strong teamwork skills
- Relocated to South Carolina in December 2015 after personal loss to be closer to family, managing 3 children.
Customer Service Rep/technical Support
Sykes Enterprise
Kingstree, USA, USA
11.2008 - 08.2011
- Handled AT&T home and wireless calls as a Customer Service Rep at Sykes call center.
- Reviewed wireless and residential billing information to address customer account change requests.
- Troubleshot and maintained customer equipment, performed upgrades to phone features, added new lines to accounts, achieving an exceptional 100% first call resolution rate.
- Relocated to Charlotte, NC in August 2011 and swiftly joined the workforce at Sprint.
Child Care Provider
Alberta's Playland
Cades, USA, USA
03.2008 - 11.2008
- Provided nurturing care, meals, and educational support to children.
- Part-time job led to offer from Sykes when they opened in same building as Sitel and Client Logic.
Customer Service Rep/Tech Support Rep
Client Logic
Kingstree, USA, USA
10.2005 - 02.2008
- I worked for Virgin Mobile under Client Logic activating cell phones.
- The name on the building then changed and I started working for RNC under Sitel. I worked as a Customer Service and Tech Support agent that dealt with home phone, internet and cable.
- I always provided the customer with the best customer service.
- The building closed down at the end of February of 2008.
Clerk
Ward's Grocery
Kingstree, USA, USA
10.1998 - 05.2005
- Delivered exceptional customer service to enhance customer experience.
- Operated cash register, maintained stock levels, performed inventory checks, and managed books.
- Managed store operations after owner's illness and supervised successful sale of business
Education
High School Diploma -
Kingstree Senior High
05.2002
Interests
Games, Computers, Education, Food, Movies, Travel, Reading, Love, Shopping, Family, Internet, Health SPORTS: Bowling, Volleyball
Languages
English
Skills
Active Learning, Client Relations, Computer Proficiency, Creative Problem-Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email Management, Filing, Internet Research, Report Transcription, Research Skills, Scheduling, Service Orientation, Spreadsheet Creation, Telephone Etiquette, Time Management, Travel Arrangement, Travel Booking, Travel Planning, Writing Skills, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Tasking, Organizational Skills
Additional Information
- INTERESTS: Games, Computers, Education, Food, Movies, Travel, Reading, Love, Shopping, Family, Internet, Health SPORTS: Bowling, Volleyball, Volunteering, Helping Others
Timeline
Retention Specialist
Charter Spectrum
09.2016 - 05.2024
Customer Service Rep/technical Support Agent
Sprint/Xerox
08.2011 - 04.2016
Customer Service Rep/technical Support
Sykes Enterprise
11.2008 - 08.2011
Child Care Provider
Alberta's Playland
03.2008 - 11.2008
Customer Service Rep/Tech Support Rep
Client Logic
10.2005 - 02.2008
Clerk
Ward's Grocery
10.1998 - 05.2005
High School Diploma -
Kingstree Senior High
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