Samar Gaines
Washington
Summary
Dynamic professional with a proven track record at Comcast, enhancing customer retention through strategic initiatives and effective mentoring. Skilled in data analysis and project management, I consistently drive performance improvements and foster high-performing teams, achieving significant boosts in customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Retention Specialist
Comcast
10.2024 - Current
- Achieved significant retention improvements through strategic initiatives and targeted actions.
- Cultivated a high-performance culture by mentoring team members effectively.
- Implemented training programs that enhanced problem-solving capabilities within the team.
- Executed strategies that resulted in measurable boosts in overall satisfaction.
Sales Manager
Best Buy
Wheaton
10.2015 - 03.2024
- Exceeded sales targets, generating over $1M in additional annual revenue.
- Implemented strategic initiatives that enhanced customer satisfaction scores.
- Trained and mentored staff to elevate team performance and productivity.
- Analyzed market trends to refine product offerings and expand market share.
- Resolved complex client issues, strengthening long-term business relationships.
- Developed data-driven strategies to achieve consistent sales growth.
- Streamlined operations to enhance efficiency and increase profitability.
- Collaborated with departments to establish cohesive company-wide strategies.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Project management and leadership
- Effective communication and teamwork
- Critical thinking and data analysis
- Customer engagement and retention
- Sales strategy and performance metrics
- Coaching and mentoring
- Employee training and development
- Conflict resolution skills
- Communication proficiency
- Performance evaluation techniques
- Strategic planning and execution
- Data analysis and review
- CRM software expertise
- Customer feedback assessment
- Documentation proficiency
Languages
English
Timeline
Retention Specialist
Comcast
10.2024 - Current
Sales Manager
Best Buy
10.2015 - 03.2024
Bachelor of Science - Psychology
Southern New Hampshire University