Daughnette Cobb
Chicago,IL
Summary
Dedicated individual with excellent leadership and management abilities seeking a project management position in the public sector where I can apply my capacity to manage teams, provide solutions, and use my knowledge of budgeting, problem solving, and communication and people skills.
Overview
17
17
years of professional experience
Work History
Retention Specialist
AT&T
WFH
03.2025 - Current
- Developed retention strategies to enhance customer loyalty and reduce churn rates.
- Implemented targeted communication campaigns to re-engage at-risk customers.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Sales Lead
Comcast/Xfinity
Homewood, IL
01.2022 - 03.2025
- Responsible for the promotion and sale of products and services, increasing connect volume in assigned territories through sales to former customers, and the utilization of advanced knowledge of products and services as well as sales process experience to maximize sales to effectively market and grow assigned territory. Also, an integral member of the management team with core responsibilities in team member coaching, training, and development.
- Developed and implemented training programs to enhance staff performance and product knowledge.
Assistant Store Manager
Spectrum
Wauwatosa, WI
01.2018 - 01.2022
- As an Asst. Store Manager, I was responsible for cultivating creativity within an incentive-based work environment. I collaborated with peers to build high preforming teams through best practice sharing, coached and developed sales reps to reach their personal and professional goals, assisted the store manager in ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles, while delivering a positive company image and exceeding operational metrics.
Dispatcher
Emergency 24
01.2017 - 01.2018
- Coordinate the dispatch of emergency response personnel. Give instructions to the person in need before emergency services arrive. Monitor and track the status of police, fire, and ambulance units. Synchronize responses with other area communication centers. Assist security companies and their customers in determining the disposition of their systems and the situation at their properties, conduct tests, drills, and inspections, and place systems in the proper security posture.
Team Lead
JCPenney
01.2009 - 01.2015
- Primarily responsible for leading the furniture team and for driving furniture sales. Accountable for the furniture department’s overall performance, including furniture merchandising, presentation, and recovery standards, as well as for furniture sales metrics. Works collaboratively with store leadership to accomplish furniture sales and operational goals and tasks to help drive overall store performance. When serving as Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
Education
High School Diploma -
Chicago International Charter Schooo
Chicago, IL06.2005
Skills
- Project management
- Communication
- Time Management
- Budget Management
- Organization
- Cost Control
- Scheduling
- Team Leadership
- Decision-making
- Staff training and development
- Conflict Resolution
- Collaboration
- Upselling and cross selling
Timeline
Retention Specialist
AT&T
03.2025 - Current
Sales Lead
Comcast/Xfinity
01.2022 - 03.2025
Assistant Store Manager
Spectrum
01.2018 - 01.2022
Dispatcher
Emergency 24
01.2017 - 01.2018
Team Lead
JCPenney
01.2009 - 01.2015
High School Diploma -
Chicago International Charter Schooo