Angel Burgos
Public Relations Professional
Orlando,FL
Summary
Organized Public Relations professional bringing a proven track record of managing social media, branding, copywriting and media placement for diverse industries. Excellent leadership skills, bilingual in English and Spanish, with strong intuition and sound judgment. Commended for intense focus and work ethic with an aptitude for developing and implementing highly successful PR campaigns.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Retention Specialist
Sears Holdings Company
Winter Park, FL
10.2018 - 01.2019
- Support customer calls in for services/assistance with questions regarding their benefits.
- Analyzes and negotiates customers concerns to determine and execute effective and satisfactory resolutions per agreements and terms and conditions.
- 97% of cases worked and provided proper solutions.
Resolution Specialist
Transformco
Winter Park, FL
01.2019 - Current
- Responded appropriately and timely to complex, high risk or delicate member complaints in a delicate and professional manner.
- Entered detailed information and maintained a high level of business knowledge as it relates to vertical businesses, as well as working knowledge of related businesses to include expert level of understanding of all Service Contracts products.
- 98% of cases resolved. Generated revenue in sales of products.
Public Relations Assistant
Ivory Coast Consulting
Orlando, FL
11.2018 - 01.2019
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
Website Manager
Fashion Suite Boutique
Winter Park, FL
01.2020 - 03.2021
- Built, implemented and updated effective SEO strategies.
- Created content strategies for digital media.
Website Designer
Graham Home Realty
Kissimmee, FL
04.2019 - 06.2019
- Created Website, Managed SEO, Research, Project Management, Google Business and help get located on Google Maps platform. Copy Writer.
Public Relation Manager
Stingray Global
Port Orange, FL
01.2019 - 03.2019
- Planned and executed effective internal communications and engagements campaigns to educate employees.
PUBLIC RELATIONS SPECIALIST
INFINITI | Motorambar Inc
08.2016 - 08.2017
- In charge of the monthly publication of newsletters, writing public releases, social media content, video editing, and interviews.
- Conducted internal PR, ROI, clippings reports, monitored media, press conference, new products unveiling, commercial offer analysis, event planning, created customer appreciation management, and showroom decor.
SUB-DIRECTOR OF SOCIAL MEDIA
09.2015 - 07.2017
- Developed social media strategies.
- Increased likes for customers on Facebook, followers on Twitter, and Snapchat.
- Created content for publications weekly.
- Performed social media studies for customers, gathered data analytics, and forecasting.
EXECUTIVE SECRETARY
Student Council of the School of Communications
08.2016 - 05.2017
- Responsible for maintaining the communications channels open with the students at the university by writing proceedings, certifications, press releases, announcements/convocations.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL 08.2017 - 08.2018
Bachelor of Arts - Communications, Public Relations and Advertisement
University of Puerto Rico
San Juan, PR 08.2013 - 05.2017
Skills
Branding
Copywriting
Search Engine Optimization
Project Management
Google Ads
Social Media Management
Digital marketing
Analytics and SEO
Graphic design
Conflict resolution skills
Microsoft Office: PowerPoint, Word, Excel
Adobe Creative Cloud
Website Maintenance
Public and Media Relations
Marketing and advertising
Strategic Planning
Campaign management
Timeline
Website Manager
Fashion Suite Boutique
01.2020 - 03.2021
Website Designer
Graham Home Realty
04.2019 - 06.2019
Resolution Specialist
Transformco
01.2019 - Current
Public Relation Manager
Stingray Global
01.2019 - 03.2019
Public Relations Assistant
Ivory Coast Consulting
11.2018 - 01.2019
Retention Specialist
Sears Holdings Company
10.2018 - 01.2019
Master of Science - Entertainment Business
Full Sail University
08.2017 - 08.2018
PUBLIC RELATIONS SPECIALIST
INFINITI | Motorambar Inc
08.2016 - 08.2017
EXECUTIVE SECRETARY
Student Council of the School of Communications
08.2016 - 05.2017
SUB-DIRECTOR OF SOCIAL MEDIA
09.2015 - 07.2017
Bachelor of Arts - Communications, Public Relations and Advertisement
University of Puerto Rico
08.2013 - 05.2017