Peyton Jones
Fort Campbell North,KY
Summary
Dynamic professional with a proven track record at Retention Express, driving a 20% increase in repeat customers through exceptional account management and client relations. Skilled in process optimization and data analytics, I excel in fostering strong partnerships and delivering high-quality support, ensuring operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Retention Express
06.2024 - Current
- Managed client portfolio, increasing repeat business by 20% through retention-focused strategies.
- Led process improvements with internal teams, enhancing customer service and partner management.
- Used customer satisfaction metrics to reduce churn and strengthen partner relationships.
- Delivered exceptional client support, fostering long-term relationships.
Logistics Account Executive
Total Quality Logistics
Troy, USA
10.2023 - 06.2024
- Managed logistics partnerships for cost-effective, on-time domestic and international shipments.
- Improved supply chain efficiency through process enhancements.
- Negotiated contracts, tracked KPIs, and ensured timely deliveries and cost optimization.
- Built and maintained strong partner relationships through effective communication.
Floor Manager
Cloud Co.
Utica, USA
06.2022 - 10.2023
- Drove $10,000+ in weekly sales by aligning products with customer preferences, boosting revenue and customer loyalty.
- Optimized inventory to reduce shortages, improving supply chain efficiency and product availability.
- Trained new employees and ensured operational standards, effectively managing people and processes.
Warehouse Associate
Amazon
Hazel Park, USA
10.2020 - 06.2022
- Organized inventory and ensured timely order fulfillment.
- Collaborated with team to meet production targets.
- Maintained safety standards and a clean workspace.
- Managed inventory and order processing.
Education
Bachelor of Science - Business Administration, Global Supply Chain
Wayne State University, Mike Ilitch School of Business
Detroit, MI05.2022
Skills
- Account Management and Client Relations
- Logistics coordination
- Data Analytics & CRM Platforms
- Supply Chain Management
- Process Optimization
- Customer Relationship Management
- Sales and negotiation
- Project Management
- Technology Integration
- Project and Workflow Management
- Communication and Problem-Solving
Timeline
Retention Specialist
Retention Express
06.2024 - Current
Logistics Account Executive
Total Quality Logistics
10.2023 - 06.2024
Floor Manager
Cloud Co.
06.2022 - 10.2023
Warehouse Associate
Amazon
10.2020 - 06.2022
Bachelor of Science - Business Administration, Global Supply Chain
Wayne State University, Mike Ilitch School of Business
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