LaKeisha Mozon
Zephyrhills,Florida
Summary
Highly-motivated and experienced team player proficient in MS Office and seeking employment with desire to take on new challenges. My core professional values include a strong work ethic, being adaptable, a creative thinker and having exceptional interpersonal skills for sharing creative solutions. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Implementation Coordinator
Quest Diagnostics
Tampa, FL
02.2010 - 03.2023
- Worked within the Health Technology Analytics and Systems branch of Quest Diagnostics which involved collaborating with several diverse cross functional internal teams as well as approved 3rd party vendors to coordinate the implementation and installation of software and hardware services available to our clients, ensuring successful completion within established timelines.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources to ensure successful installation of requested software and/or hardware for our clients.
- Facilitated resolution of conflicts that arose during implementation process.
- Maintained records of communication between team members throughout the implementation process.
- Assisted in the development of new software or hardware to be offered to clients by participating in quality assurance testing for the new proposed components and providing valuable feedback used to make any adjustments or additions needed to meet the desired needs.
- Assisted in development of new software or hardware to be offered internally by participating in quality assurance testing and providing feedback used to ensure these new resources meet the desired needs of our team.
- Engaged with external vendors as needed to coordinate backend software support with existing client software, renovations or construction necessary to accommodate the installation of our hardware, cost effective connectivity needed for the installed hardware and software to operate effectively, the timely arrival of all hardware being shipped to our clients or patient service centers.
- Provided support to customers during all phases of the implementation process.
- Worked closely with sales teams to ensure client satisfaction by advising on what software or hardware would best meet the new clients needs once they have been determined by sales.
- Created user accounts, configured settings, and tested functionality before go-live date.
- Efficiently identified client needs and promptly translated them into technical specifications used to coordinate with sales, internal software support teams, 3rd party vendors and implementation technicians.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by using strong telephone etiquette to handle difficult calls with knowledgeable and friendly service.
Education
Bachelor of Arts - Marketing
International Academy of Design And Technology
Tampa, FL08-2008
Associate of Arts - Liberal Arts And Sciences
Saint Leo University
Saint Leo, FL08-2003
Skills
- Customer Needs Assessment
- Attention to Detail
- Schedule Management
- Documentation and Reporting
- Work Planning and Prioritization
- Technology Implementation
- MS Office
- Customer Service
- Idea Development and Brainstorming
- Client Relations
Timeline
Implementation Coordinator
Quest Diagnostics
02.2010 - 03.2023
Bachelor of Arts - Marketing
International Academy of Design And Technology
Associate of Arts - Liberal Arts And Sciences
Saint Leo University