Lakeisha Saito
El Paso,TX
Summary
Experienced Microsoft Licensing Executive with a proven track record of delivering mission-critical results. Demonstrates exceptional communication and cross-cultural team management skills, excels at fostering collaboration and driving successful outcomes. Adept at identifying cost-saving opportunities and implementing effective licensing strategies, provides valuable guidance on Microsoft program and contractual terms, leveraging deep understanding of background processes.
Overview
7
7
years of professional experience
Work History
Microsoft Licensing Executive
SHI
01.2022 - Current
- Identified trends and assessed opportunities to improve processes and execution by creating one-pagers and cheat sheets on licensing rules for more complex scenarios.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in onboarding of new employees and training projects to streamline new hire orientations.
- Assessed and analyzed data to determine more essential products at anniversaries and renewals.
- Reduced budgetary expenditures for the customer by effectively reviewing licensing at renewals for more cost-effective opportunities.
Software Licensing Advisor
Insight Global
07.2021 - 01.2022
- Worked specifically on OVS-ES contractual segment.
- Located bottlenecks to streamline existing processes.
- Handled problematic customers and clients to maintain excellent customer service.
- Identified and qualified customer needs and provided advisement on licensing terms and contractual obligations.
Operations Coordinator
NFP
09.2019 - 07.2021
- Provided operational support for corporate aspects of retirement and financial wellness.
- Developed and generated investment materials required to conduct employee education and committee meetings.
- Worked one-on-one with plan advisors and staff from beginning to end on projects needed for client review
Deal Desk Analyst
Infosys BPM (Microsoft Vendor)
10.2018 - 05.2019
- Fueled team driven work by working with high profile clients and ensuring licensing contracts were processed to the highest level of compliance.
- Received 98% satisfaction rating from customers after completed phone or video call
- Closed 100% of deals with expected revenue greater than one million net.
- Cultivated positive relationships with Microsoft to deliver timely and contractual terms for processing deals.
Senior Transactions Specialist
Arvato Digital Services (Microsoft Vendor)
08.2017 - 10.2018
- Processed licensing contracts for multinational corporations and government segment.
- Devised and implemented processes and procedures to streamline operations.
- Ability to influence without authority; able to communicate with leadership any ideas for growth within the company
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Arts - Psychology
University of Nevada, Reno
Reno, NV05.2017
Skills
- Microsoft Excel, Powerpoint, Word, SQL
- Customer Relations
- Research and analysis
- Communication Skills
- PC Competent
- Motivation
- Change Implementation
- Training and mentoring
- Compliance requirements
Volunteer Experience
- Reawakening for Women, Honolulu, HI, 01/2012, 12/2016
- Research Assistant, Reno, NV, 01/2016, 05/2017
Timeline
Microsoft Licensing Executive
SHI
01.2022 - Current
Software Licensing Advisor
Insight Global
07.2021 - 01.2022
Operations Coordinator
NFP
09.2019 - 07.2021
Deal Desk Analyst
Infosys BPM (Microsoft Vendor)
10.2018 - 05.2019
Senior Transactions Specialist
Arvato Digital Services (Microsoft Vendor)
08.2017 - 10.2018
Bachelor of Arts - Psychology
University of Nevada, Reno
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