Mohammad Doudzai
Alexandria,VA
Summary
Dedicated IT professional with over a decade of hands-on experience in hardware troubleshooting, system management, and IT support. Proven track record in enhancing computer systems' functionality and ensuring seamless IT operations. Adept at collaborating with project management teams and software developers for effective issue resolution. Strong communication skills and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Microsoft Datacentre Technician
ZT Systems
12.2022 - 12.2023
- Conducted hands-on data centre hardware troubleshooting and repair
- Monitored and performed ongoing maintenance on servers and network equipment
- Assembled and arranged material and equipment, explained and verified service orders, drawings, specifications, and instructions
- Installed equipment, created documentation, innovated solutions, and resolved problems within the Data Centre space.
Micro-section Operator
TTM Technologies
04.2020 - 12.2022
- Read and accurately understand the shop traveller (job order, instructions, and customer specifications)
- Consistently evaluate product for quality, verifying departmental procedures are completed accurately
- Verify previous operations were completed and confirm quantity and quality
- Record defects and document quality data
- Immediately escalate issues to management or engineering
- Acquire production materials, set up the production area, and maintain a clean and safe environment
- Follow all safety training and procedures as directed by the Environmental, Health, and Safety (EHS) Manager, including Personal Protective Equipment (PPE), chemical handling, and hazardous waste
- Responsible for immediately reporting all accidents, near misses, and safety concerns
- Cross train on operations and equipment within the area.
PSAV Technician
Hilton
04.2016 - 03.2020
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment as listed in the technical qualifications section
- Troubleshoot technical issues and resolve problems quickly as they arise
- Complies with all Company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use.
IT Technical Support
SOSI International
06.2012 - 03.2016
- Identifies, investigates, and resolves user’s problems with computer software and hardware
- Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs
- To ensure cost-effectiveness, planning, developing, and implementing the ICT budget, obtaining competitive prices from suppliers
- Scheduling upgrades and security backups of hardware and software systems
- Researching and installing new systems
- Ensuring the smooth running of all ICT systems, including antivirus software, print services, and email provision
- Ensuring the security of data from internal and external attacks.
Education
Bachelor of Information Technology -
Strayer University
01.2024
Associate Degree -
Northern Virginia Community College
01.2021
Skills
- Break & Fix
- Microsoft Office Suite (Access, Excel, PowerPoint, Word)
- Networking
- Microsoft SQL Server
Certification
- A+ Certification
- Security+ Certification
- Microsoft Database Administration (SQL Server)
Timeline
Microsoft Datacentre Technician
ZT Systems
12.2022 - 12.2023
Micro-section Operator
TTM Technologies
04.2020 - 12.2022
PSAV Technician
Hilton
04.2016 - 03.2020
IT Technical Support
SOSI International
06.2012 - 03.2016
Bachelor of Information Technology -
Strayer University
Associate Degree -
Northern Virginia Community College