Shaquille Carrillo

Ankeny,IA

Summary

Data Center Technician with hands-on experience supporting mission-critical operations through hardware deployments, break/fix troubleshooting, and ticket-driven service delivery. Skilled in installing, diagnosing, replacing, and decommissioning data center equipment while following standard operating procedures (SOPs), safety requirements, and security/data-handling expectations. Known for dependable shift execution, and collaborative problem solving to protect uptime and meet SLAs/KPIs.

Overview

years of professional experience

Work History

Senior Data Center Technician I

TEKsystems

Des Moines, IA

07.2025 - Current

Stage, rack, cable, and deploy data center hardware; perform component installs/swaps and basic startups/shutdowns by checklist and written procedures to support uptime and service delivery.
Work in a ticket-driven environment (GDCO) to complete assigned tasks within SLAs and KPIs; document work performed, parts used, and next steps; support RMA/parts tracking and escalate blockers and complex issues to leads per process.
Perform basic diagnostics and troubleshooting on server and network equipment using standard tools (e.g., connectivity testing) to isolate faults and restore service with minimal disruption.
Perform hands-on break/fix on GB200 platforms, including part swaps and full server blade replacements; follow SOPs/ESD practices, validate restoration, and record actions/parts in the ticket.
Maintain a safe, secure work area in production spaces (PPE, housekeeping, access control awareness) and follow data center standards for handling equipment and sensitive components.

Fiber Technician

Communication Data Link

Grimes, IA

02.2025 - 07.2025

Install and dress fiber and power cabling to specification; label, route, and secure runs to support reliable connectivity and safe, maintainable builds.
Coordinate daily work with crew leads and site stakeholders; troubleshoot on-site issues, validate continuity/connection quality, and support quality checks to keep work moving.
Maintain accurate documentation of completed work, labeling, and materials used to support quality checks, hand-offs, and project tracking.

Fiber Technician / Team Lead

IES Communications

Altoona, IA

06.2021 - 01.2025

Led small crews delivering structured fiber installations for data center builds; coordinated resources, daily work plans, and quality checks to keep projects on schedule.
Delivered fiber infrastructure work across hyperscale data center client sites, adhering to strict safety, access control, and quality standards.
Interpret blueprints, rack elevations, and cable schedules to execute installs accurately; verify labeling, routing, and end-to-end connectivity against design.
Train and mentor new technicians on safe work practices, tool use, documentation standards, and consistent workmanship to reduce rework and improve team throughput.

Skills

Data center operations: hardware deployment, break/fix, rack/stack, component replacement, decommission (refreshes/changes)
Platforms (exposure): GB200 (hands-on break/fix, blade replacement); Callan racks (limited exposure—assisted/observed)
Troubleshooting & diagnostics: issue isolation, connectivity validation, basic startup/shutdown procedures, incident escalation
Cabling: fiber optic installation, labeling, dressing, pathway routing, standards-driven builds

Ticketing & documentation: GDCO ticketing, RMA/parts tracking, SOP/checklist execution, clear hand-offs, work tracking
Safety & compliance: PPE, housekeeping/5S mindset, risk awareness, working in secure/controlled areas
Leadership: crew coordination, training/mentorship, shift execution, cross-team communication

Timeline