Lakeisha Smith
Riviera Beach,Fl
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Caring and compassionate Nursing Assistant provides thorough clinical, customer service and communication skills. Adaptable to quickly learn new concepts and skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
Palm Tran Connection
West Palm Beach, FL
07.2022 - 12.2023
- Greeted potential customers and identified their needs.
- Developed relationships with clients through door-to-door sales visits.
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Assisted in loading and unloading wheelchairs, strollers, luggage, packages. onto the bus.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Operated two-way radio equipment efficiently in order to communicate with dispatch personnel concerning route changes due to construction or detours caused by traffic congestion.
Front Desk Receptionist
ST. MARY'S MEDICAL CENTER
West Palm Beach, FL
07.2017 - 02.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Lead Barista
Starbucks, Barista
Northlake, FL
05.2016 - 07.2017
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Maintained a professional attitude while providing excellent customer service.
CASHIER/Money Center Associate
Walmart
Lake Park, FL
06.2008 - 03.2010
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
Education
PCT/ PHLEBOTOMIST - Phlebotomy
MEDICAL TRAINING OF THE PALM BEACHES
West Palm Beach, FL03-2024
CERTIFIED NURSE ASSISTANT - C N A
ACADEMY FOR NURSING AND HEALTH OCCUPATIONS
West Palm Beach, FL10-2021
High School Diploma -
ST. JAMES ACADEMY
Ft. Pierce, FL07-2014
Skills
- Vehicle Inspection
- Safe driving techniques
- Emergency Procedures
- Pickup and drop-off scheduling
- Clean Driving Record
- Vehicle Maintenance
- Customer relations skills
- Valid [State] license
- File management expertise
- Word Processing
- Collecting information
- Document processing
- Data Security
- Friendly, Positive Attitude
- Team Management
- Customer Service
- Verbal Communication
- Calm Under Pressure
- First Aid/CPR
- CNA certified
- PHLEBOTOMIST certified
- Organization
- Multitasking
Accomplishments
- LETTER OF RECOMMENDATION FROM EXECUTIVE DIRECTOR OF ACADEMY FOR NURSING AND HEALTH OCCUPATIONS. DEAN'S LIST ACADEMY FOR NURSING AND HEALTH OCCUPATIONS
Certification
- CERTIFIED IN PHLEBOTOMY/PCT 10/2020-03/2024
- CERTIFIED NURSING ASSISTANT 10/2019
- FIRST AID/CPR AMERICAN HEART ASSOCATION 07/2019
Timeline
Transit Bus Driver
Palm Tran Connection
07.2022 - 12.2023
Front Desk Receptionist
ST. MARY'S MEDICAL CENTER
07.2017 - 02.2022
Lead Barista
Starbucks, Barista
05.2016 - 07.2017
CASHIER/Money Center Associate
Walmart
06.2008 - 03.2010
PCT/ PHLEBOTOMIST - Phlebotomy
MEDICAL TRAINING OF THE PALM BEACHES
CERTIFIED NURSE ASSISTANT - C N A
ACADEMY FOR NURSING AND HEALTH OCCUPATIONS
High School Diploma -
ST. JAMES ACADEMY
- CERTIFIED IN PHLEBOTOMY/PCT 10/2020-03/2024
- CERTIFIED NURSING ASSISTANT 10/2019
- FIRST AID/CPR AMERICAN HEART ASSOCATION 07/2019
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