Lakeisha Tezeno
Senior HR Associate
Concord,North Carolina
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior HR Associate
Atrium Health
Charlotte, NC
11.2020 - Current
- Assists team in the development, implementation, and administration of HR policies, procedures, and programs
- Provides customer service to leaders and teammates to answer human resources questions, resolve issues, and provide information about human resources processes and programs; provides accurate and timely information to customers
- Serve as a point of contact for leaders and teammates by responding to a high volume of inquiries relating to policies, processes, and procedures
- Makes recommendations for process improvements to continuously improve overall efficiency and customer service within the HR Service Center.
Associate Program Manager
Robert Half (Rentokil)
Charlotte, NC
07.2020 - 11.2020
- Verify work orders received from customers through various portals (I.e., Verisae, Iris, Salesforce)
- Corrected any data entry error to prevent later issues such as duplication or data degradation
Customer Service Specialist
Allstate
Charlotte, NC
02.2020 - 07.2020
- Handled inbound customer service calls to deliver effortless, efficient, and personalized experiences for all customers
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Administrative Assistant
Premier Transportation & Warehousing Inc.
Charlotte, NC
01.2018 - 01.2020
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
Education
Bachelor of Science - Business Information Technology
North Carolina A&T State University
Greensboro, NC06-2024
Associate of Arts - General Studies
Central Piedmont Community College
Charlotte05.2013
Skills
- HR Policy/Procedure Development
- Excellent written and oral communication
- Research
- Problem Solving
- Microsoft Office
- Python
- Accounting
- Management Science
- Tableau
- AWS
- CompTIA
- Finance
- HR Services
- Data Analytics
Websites
Certification
Lean Six Sigma Green Belt
Timeline
Senior HR Associate
Atrium Health
11.2020 - Current
Associate Program Manager
Robert Half (Rentokil)
07.2020 - 11.2020
Customer Service Specialist
Allstate
02.2020 - 07.2020
Administrative Assistant
Premier Transportation & Warehousing Inc.
01.2018 - 01.2020
Bachelor of Science - Business Information Technology
North Carolina A&T State University
Associate of Arts - General Studies
Central Piedmont Community College