Lakeisha Thomas

• Led team in daily store operations and customer service initiatives.
• Managed inventory control and ensured accurate stock levels across departments.
• Trained staff on merchandise displays and visual merchandising standards.

• Count in freight daily

• Scan for Markdowns Monday - Tuesday

•Make sure all freight is out before the day is over.

• Open / Close store and registers

• Resolved customer complaints quickly while maintaining high standards of service excellence.
• Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
• Ensured that all team members adhered to established processes and procedures.
• Worked jointly with team members to assist with closing of leads.
• Led sales team in executing strategic initiatives and driving revenue growth.
• Implemented customer relationship management tools to streamline sales processes.
• Facilitated regular team meetings to discuss challenges and share best practices.

• Assisted customers with inquiries and resolved issues efficiently.
• Provided exceptional customer service to ensure customer satisfaction.
• Resolved customer complaints promptly and efficiently.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Assisted individuals with daily living activities and personal care needs.
• Monitored client progress and reported changes to the care team.
• Maintained clean and well-organized environment for client happiness and safety.
• Made beds, swept floors, and sanitized surfaces to support activities of daily living.
• Developed and maintained positive relationships with clients and families.