LAKEISHA WILLIAMS
Hyattsville,MD
Summary
Organized and detail-oriented professional seeking Management Support Specialist position to enhance management and office operations. Skilled in data entry, scheduling, reception duties, travel coordination, and record maintenance. Strong communicator with proven multitasking, time management, and problem-solving skills, dedicated to supporting efficient office workflows and delivering outstanding service.
Overview
5
5
years of professional experience
Work History
Security Office
Smithsonian Institution
Washington, DC
10.2022 - Current
- Monitored facility access, ensuring security compliance and visitor safety while conducting routine patrols to identify and address potential security breaches and responding promptly to alarms and incidents in coordination with local law enforcement. Knowledge of established security rules, regulations, procedures and methods of operating central electronic security systems in order to take timely action for a full range of security incidents and monitoring activities. Prepared detailed incident reports documenting security events and actions taken. Provided training support to new security personnel on policies and procedures. Ability to respond to emergency situations within the museum. Patrolled and monitored premises in company vehicles, on bicycle, and by foot. Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures. Knowledge of computer equipment, peripherals, operating systems and software applications to include security monitoring and communications equipment and the relationship between these components. Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis. Verified identification of individuals entering and exiting facility to eliminate unauthorized visitors. Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Ability to operate a wide variety of security, access control, CCTV, radio communications, fire and safety systems.
- Worked full-time at 40 hours per week
- Completed incident reports and shift logs following Smithsonian security procedures.
- Maintained accurate logs of security-related activities to support incident tracking and reporting.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Guard
Allied Universal Security Services
Washington, DC
11.2021 - 10.2022
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite. Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority. Assisted in the development of comprehensive security plans for special events and occasions. Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
- Worked full-time for 40 hours each week.
- Handled multi-line phone calls effectively. and routed inquiries to proper employer departments.
- Documented messages for accurate communication. and maintained confidential visitor and caller logs.
- Prepared mail, packages, and daily correspondence for employer staff.
- Updated office records and organized reception files for easy access.
Security Guard
PChange Protective Services
Washington, DC
06.2021 - 11.2021
- Monitored premises to ensure the safety and security of property and personnel. Conducted regular patrols to identify potential hazards and enforce compliance with safety. Responded promptly to incidents and provided first aid. Maintained accurate logs of daily activities, incidents, and access control for reporting purposes.
- Maintained weekly work schedule of 40 hours to ensure consistent operational support.
- Prepared briefs, correspondence, and support documents for leadership review.
- Organized reports, presentations, and reference materials for executive use.
- Communicated with staff to resolve administrative issues and clarify instructions.
- Answered phone calls from customers or vendors seeking assistance from the management team.
- Conducted research on behalf of the management team when needed.
- Proofread any documents created by the management team before they were sent out to clients or other departments.
- Performed data entry duties into various databases used by the department or company-wide applications.
- Developed reports on project progress and performance metrics for management review.
Education
High School Diploma -
Community Based Classroom
Bladensburg, MDSkills
- Surveillance, Critical thinking, Emergency management
- Incident reporting, Leadership qualities
- Records management
- Document preparation
- Data entry
- Mail processing
- Maintain filing systems
- Scheduling management
- Scheduling
- Timesheet processing
- Leadership qualities
- Critical thinking
- Asset protection
- Multitasking
- Administrative coordination
- Effective communication
- Recordkeeping
Timeline
Security Office
Smithsonian Institution
10.2022 - Current
Security Guard
Allied Universal Security Services
11.2021 - 10.2022
Security Guard
PChange Protective Services
06.2021 - 11.2021
High School Diploma -
Community Based Classroom