LaKeisha Winn
LaPlace,LA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable, and proficient in searching both physical and computerized catalogs, order systems, and databases. Works efficiently and accurately to meet productivity, sales, and customer service objectives
Overview
31
31
years of professional experience
Work History
Owner/ceo
River Parishes Call Center LLC
05.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Founded and managed call center business, growing revenue to $10,000 in first year
Federal TSA Agent
Homeland Security TSA
10.2003 - 01.2018
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
Officer Manager
Quality Tax Preparations
04.1995 - 05.2002
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed weekly payroll for 10 employees
- Supervised and coordinated daily operations of 7 tax preparers
Specialist E-4
US Army National Guard
05.1992 - 11.2001
- Formulate strong training pedagogies and curricula to achieve effective transfer of learning.
- Impart ground tactics, combat systems, and vocational skills to troops.
- Monitor troops' combat proficiency levels, discipline, morale, and safety.
- Translate war-fighting capabilities into achieving ground objectives.
- Uphold high military standards to ensure operational readiness of troops.
- Managed time efficiently in order to complete all tasks within deadlines
- Organized and detail-oriented with a strong work ethic
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Associate Degree in Criminal Justice - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, IN05.2004
Associate Nursing - License Practical Nurse
River Pares Technical College
Reserve, LA06.2001
High School Diploma -
East St. John High School
Reserve, LA05.1993
Skills
- Promotional Planning
- Coaching and Training
- Staff Assignments
- Closing Procedures
- Operations Management
- Cycle Counting
- Database Management System Software
- Effective Customer Communication
- Problem-Solving Skills
- Critical Thinking
- Team Collaboration
- Special Assignments
- Safety Inspections
- Inventory Management
- Safety Policies and Procedures
Timeline
Owner/ceo
River Parishes Call Center LLC
05.2018 - Current
Federal TSA Agent
Homeland Security TSA
10.2003 - 01.2018
Officer Manager
Quality Tax Preparations
04.1995 - 05.2002
Specialist E-4
US Army National Guard
05.1992 - 11.2001
Associate Degree in Criminal Justice - Criminal Justice
ITT Technical Institute - Indianapolis
Associate Nursing - License Practical Nurse
River Pares Technical College
High School Diploma -
East St. John High School
Similar Profiles
Kristal JonesKristal Jones
Department Chair of Medical Assisting at River Parishes Community CollegeDepartment Chair of Medical Assisting at River Parishes Community College
Jill MutavdzicJill Mutavdzic
Director of Health Services at Florida Parishes Juvenile Detention CenterDirector of Health Services at Florida Parishes Juvenile Detention Center
Arianna KreutzerArianna Kreutzer
Call Center Representative at Advanced Call Center Technologies LLCCall Center Representative at Advanced Call Center Technologies LLC
Larry FacianeLarry Faciane
Regional Distributor Service Manager at Carrier EnterpriseRegional Distributor Service Manager at Carrier Enterprise
Ricardo TaboraRicardo Tabora
Petroleum/Chemical Inspector at CGIPetroleum/Chemical Inspector at CGI