LAKEITA CUNNINGHAM
Roanoke,VA
Summary
Dedicated Customer Service Representative with 6+ years of experience in clerical and clinical operations, focused on delivering superior quality service that ensures total client satisfaction and contributes to the long-term stability of the organization.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Carilion Roanoke Memorial Hospital
Roanoke, VA
11.2023 - 01.2025
- Verified patient insurance eligibility and benefits for scheduled appointments.
- Coordinated efficient patient check-in processes to improve service delivery.
- Managed patient records with electronic health record systems to ensure data accuracy.
- Executed pre-registration tasks, including demographic verification, obtaining authorizations, and collecting deposits.
Manager of Communications
NuFocused LLC.
01.2024 - 07.2024
- Developed and executed annual communication plans supporting underserved neighborhoods aligned with organizational mission.
- Drafted and edited impactful materials, including press releases, newsletters, reports, and website content, ensuring brand voice consistency.
- Oversaw social media accounts, website updates, and email marketing campaigns to enhance public awareness and donor engagement.
- Acted as primary contact for local media, pitching stories and preparing leadership for interviews and speaking engagements.
- Utilized design tools like Canva and Adobe Creative Suite to produce graphics, infographics, and promotional materials.
Customer Service Representative
Wells Fargo
Roanoke, VA
05.2022 - 11.2023
- Operated high-volume multi-screen workstation to efficiently resolve complex customer inquiries using CRM databases and banking software.
- Fielded continuous inbound calls via professional headset and softphone system, ensuring accuracy and professionalism.
- Addressed banking needs such as transaction disputes and fraud inquiries while managing real-time data entry across dual monitors.
- Maintained 100% accuracy of sensitive financial data, adhering to federal regulations and privacy laws during client interactions.
- Guided customers through online and mobile banking platforms, troubleshooting technical issues via screen sharing and internal dashboards.
Education
High School Diploma -
Patrick Henry High School
08.2009
Skills
- Data Entry
- Professional Communication
- Critical Thinking
- Active Listening
- Multi-line/Screen Phone Operation
- Time Management
- Administrative Support
- Attention to detail
- Patience
- 40wps Typing Speeds
- Professional Demeanor
- Team Leadership
Timeline
Manager of Communications
NuFocused LLC.
01.2024 - 07.2024
Patient Access Representative
Carilion Roanoke Memorial Hospital
11.2023 - 01.2025
Customer Service Representative
Wells Fargo
05.2022 - 11.2023
High School Diploma -
Patrick Henry High School