Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakeitha Brooks

Spring

Summary

Dynamic professional with extensive experience in customer service at Walmart, recognized for effectively resolving complaints and boosting customer satisfaction. Proficient in problem-solving and cash handling, excelling in high-pressure environments. Strong organizational and communication skills contribute to delivering outstanding results. Dedicated to upholding exceptional service standards and operational efficiency.

Overview

13
13
years of professional experience

Work History

Stay At Home Mom

Home Manager
Spring
07.2024 - Current
  • Executed household responsibilities such as budgeting, grocery shopping, cleaning, and maintenance.
  • Guided children in homework and projects while enhancing organizational and time management skills.
  • Managed scheduling of monthly appointments and activities.

Customer Service Representative

Walmart
New Orleans
06.2018 - 07.2024
  • Resolved customer complaints promptly while providing friendly, efficient service.
  • Processed cash, credit, and debit transactions with precise attention to detail.
  • Ensured high-quality customer service through professional issue resolution.
  • Maintained cleanliness and organization of work area.

Customer Service Representative

Convergys
Longview
09.2012 - 04.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Provided accurate information about products or services to customers.

Education

Certificate - Phlebotomist

Impressive Healthcare Training
New Orleans, LA
05-2021

High School Diploma -

WEST JEFFERSON HIGH
Jefferson, LA
05-2005

Skills

  • Customer service
  • Problem solving
  • Time management
  • Cash handling
  • Organizational skills
  • Appointment scheduling
  • Multitasking Abilities
  • Excellent communication

Timeline

Stay At Home Mom

Home Manager
07.2024 - Current

Customer Service Representative

Walmart
06.2018 - 07.2024

Customer Service Representative

Convergys
09.2012 - 04.2018

Certificate - Phlebotomist

Impressive Healthcare Training

High School Diploma -

WEST JEFFERSON HIGH

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