Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAKEITHA WARD

Vestavia,AL

Summary

Experienced in medical billing, claims, and HIPAA compliance with a strong background in healthcare customer service. Proven ability to process claims efficiently, manage medical records accurately, and support patients with empathy and professionalism.

Overview

6
6
years of professional experience

Work History

Chart Retrieval Specialist

Robert Half Office Team
Birmingham, AL
08.2025 - Current
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.

Customer Service Specialist

American Specialty Health
San Diego, CA
03.2025 - 08.2025
  • File insurance claims and verify patient eligibility in compliance with HIPAA.
  • Use ASH software to provide accurate benefit information to members and providers.
  • Support callers with billing inquiries, coverage concerns, and claim updates.

Emergency Responder

Connect America
Bala Cynwyd, PA
08.2024 - 03.2025
  • Responded to over 100 emergency calls daily.
  • Coordinated with local emergency services to enhance response times by 100% through effective communication.
  • Monitored and maintained life-saving equipment.

Customer Service Representative

First Source Solutions LTD / Molina Healthcare
Greensboro, AL
07.2019 - 08.2024
  • File claims, handle outbound calls, and verify patient information and insurance benefits, research account denials, and file written appeals.

Education

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy
Clearwater, FL
06.2024

Diploma - Medical Office and Billing Specialist

Ultimate Medical Academy
Clearwater, FL
01.2022

Skills

  • Medical Records
  • Claim Processing
  • Medicare / Medicaid Government Payers
  • CPT & ICD-10 Coding
  • Data Entry
  • Eligibility Verification
  • Type 50 WPM
  • Salesforce
  • Microsoft Office / Excel
  • Teams
  • Epic
  • Episource

Timeline

Chart Retrieval Specialist

Robert Half Office Team
08.2025 - Current

Customer Service Specialist

American Specialty Health
03.2025 - 08.2025

Emergency Responder

Connect America
08.2024 - 03.2025

Customer Service Representative

First Source Solutions LTD / Molina Healthcare
07.2019 - 08.2024

Associate of Science Degree - Health Sciences – Medical Office and Billing Specialist

Ultimate Medical Academy

Diploma - Medical Office and Billing Specialist

Ultimate Medical Academy
LAKEITHA WARD