LAKELNESHA COLLINS
Grovetown,GA
Summary
Friendly and engaging team player with ability to inspire others to perform their best. Detail oriented and experienced medical assistant, and customer support specialist. Passionate about patient care and patient needs. A multi-tasker who excels at training and with a track record of inspiring great customer service and patient satisfaction.
Overview
9
9
years of professional experience
Work History
IMPLEMENTATION PROJECT SPECIALISTS
ADP
12.2022 - Current
- Delivered an exceptionally high level of professionalism and support to each client, upholding the company’s commitment to service.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Managed over 10 projects daily simultaneously, ensuring timely completion and high-quality output.
Certified Clinical Medical Assistant
Medical Associates Plus
11.2020 - 12.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
Certified Clinical Medical Assistant
Navcare
08.2016 - 09.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Education
Medication Aide -
Elite Medical Academy
Largo, FL05.2024
Clinical Certified Medical Assistant - undefined
Academy Allied Health
Augusta, Ga05.2017
High School Diploma - undefined
Glenn Hills High School
Augusta, GA05.2013
Skills
- Medical Terminology
- Teamwork
- Patient Support
- Organizational Skills
- Clinical Documentation
- EMR / EHR
- Clinical workflow optimization
- HIPAA compliance
Timeline
IMPLEMENTATION PROJECT SPECIALISTS
ADP
12.2022 - Current
Certified Clinical Medical Assistant
Medical Associates Plus
11.2020 - 12.2022
Certified Clinical Medical Assistant
Navcare
08.2016 - 09.2020
Clinical Certified Medical Assistant - undefined
Academy Allied Health
High School Diploma - undefined
Glenn Hills High School
Medication Aide -
Elite Medical Academy
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