Tameka Allen Allen Baker
Quincy,FL
Summary
Professional and knowledgeable HCV SPECIALIST versed in administrative support and customer service. Offering 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Authorized to work in the US for any employer
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
HVC SPECIALISTS
Tallahassee Housing Authority
Tallahassee , FL
03.2023 - Current
- Coordinated and managed various programs or projects to achieve established objectives.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Account Manager
Acentria Insurance
Tallahassee, FL
02.2021 - 03.2023
- Answered and transfer calls, took detailed messages, Responded to emails and Scheduled Appointments
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Allstate Agent
Allstate Insurance
Tallahassee, FL
03.2020 - 03.2023
- Obtained client information by answering telephone calls.
- Advised customers about new products and assisted customers in determining best insurance product for their needs.
- Answered hundreds of calls per day.
- Quoted prices and credit terms to prepare sales contracts.
- Collaborated with 15 team members to resolve issues and identify appropriate issues for escalation.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Handled and resolved customer complaints
- Processed payments made any changes per customer request, For Auto, Home etc.
Agent
Aflac
Tallahassee, FL
09.2018 - 05.2021
Customer Service Manager
Frito-Lay
Midway, FL
01.2016 - 09.2019
- Sale and Order products for my accounts
- Merchandise the products to the shelf per planogram
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Store Manager
It's Fashion
Tallahassee, FL
01.2012 - 03.2016
- Payroll, Scheduling
- Manage the day to day tasks
- Manage a staff of 10-15 people
- Plano Grams
- Designing Store visuals
Manager
TOP OF THE LINE
Tallahassee, FL
01.2002 - 08.2012
- Schedule
- Payroll
- Distribution of Meds
- Transporting patients to and from appointments
Education
Leilehua High School
Wahiawa, HIBachelor in Architectural Science - Business Management
University of Phoenix
Phoenix Arizona02.2022
Skills
- Microsoft Office (10 years)
- Microsoft Word (10 years)
- Microsoft Outlook (5 years) Data Entry Scheduling Payroll Hiring Interviewing Implementing Daily
- Goals
- Merchandising
- Sales
- Insurance Verification
- Planograms
- Medical Scheduling
- Store Management Experience
- Supervising experience
- Workday
- Computer literacy
- Customer service
- Research
- Management
- Medical office experience
- HIPAA
- Medical terminology
- Windows
- Front desk
- Paratransit
- Roll off truck
- Analysis skills
- Typing
- Communication skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Account Management
- Insurance Sales
- Filing
- Hotel experience
- Time management
- Office Management
- Certifications and Licenses
- Property & Casualty License
- Health Insurance License
- CPR Certification
- Additional Information
Timeline
HVC SPECIALISTS
Tallahassee Housing Authority
03.2023 - Current
Account Manager
Acentria Insurance
02.2021 - 03.2023
Allstate Agent
Allstate Insurance
03.2020 - 03.2023
Agent
Aflac
09.2018 - 05.2021
Customer Service Manager
Frito-Lay
01.2016 - 09.2019
Store Manager
It's Fashion
01.2012 - 03.2016
Manager
TOP OF THE LINE
01.2002 - 08.2012
Leilehua High School
Bachelor in Architectural Science - Business Management
University of Phoenix