Laken Bailey
Buna,TX
Summary
I am a experienced professional with twelve+ years' experience in customer service. I have an extensive knowledge in Microsoft Office Applications and Accounting Procedures and Software's. I'm a self motivated individual that is dedicated to the job. I have excellent communication skills with the ability to work with individuals of various backgrounds, cultures and professional levels.
Overview
14
14
years of professional experience
Work History
O2R Renewal Specialist
Lincare Home Oxygen And Respiratory Systems
Buna, Texas
03.2024 - Current
- Processed renewal orders in a timely manner according to company standards.
- Managed customer renewals and account updates, including contact information, payment methods, product quantity.
- Identified opportunities for customers to upgrade their products or services during the renewal process.
- Developed relationships with customers to ensure repeat business and satisfaction with service offerings.
- Monitored customer accounts for expired contracts and took appropriate action to resolve them quickly.
Receptionist
Complete Healthcare Services
Silsbee, Texas
11.2023 - 03.2024
- Efficiently handled incoming calls, recorded messages, and directed calls to relevant departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Front Office Manager
Eagle Chiropractic Wellness Center
Mont Belvieu, TX
01.2021 - 11.2023
- Ensured accuracy in maintaining records of all financial transactions, such as cashiering activities and credit card charges.
- Maintained adequate stock of essential supplies by closely monitoring usage patterns and ordering in a timely manner.
- Provided swift and effective resolution to customer concerns with utmost professionalism.
- Performed administrative tasks including filing paperwork, preparing reports, and updating databases as required.
- Handled all aspects of the front office on a daily basis, such as welcoming guests, answering phone inquiries, and responding to emails.
Medical Assistant
Newton Family Health Clinic
Kirbyville , Texas
06.2010 - 07.2012
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Certificate - Dental Assisting
UT Health San Antonio- School of Dentistry
Online 03-2019
High School Diploma -
Kirbyville High School
Kirbyville, TX05-2012
Skills
- Data Entry
- Adaptability and Flexibility
- Teamwork and Collaboration
- Office Management
- Problem-solving abilities
- Customer Service
- Payment Collection
- Schedule Management
- Legal Documentation
- Account Management
- Excellent Communication
References
References available upon request.
Timeline
O2R Renewal Specialist
Lincare Home Oxygen And Respiratory Systems
03.2024 - Current
Receptionist
Complete Healthcare Services
11.2023 - 03.2024
Front Office Manager
Eagle Chiropractic Wellness Center
01.2021 - 11.2023
Medical Assistant
Newton Family Health Clinic
06.2010 - 07.2012
Certificate - Dental Assisting
UT Health San Antonio- School of Dentistry
High School Diploma -
Kirbyville High School