Taylor Ravenel
Charleston,SC
Summary
Dependable and highly motivated professional with strong organizational, communication, and problem-solving abilities. Demonstrates a consistent ability to adapt quickly, learn new systems, and contribute effectively in remote and collaborative environments. Committed to delivering high-quality results and supporting team goals with integrity and efficiency.
Overview
5
5
years of professional experience
Work History
Renewal Specialist
Brookfield Properties
Charleston, South Carolina
04.2024 - Current
- Track and manage upcoming contract renewals to ensure timely processing, and minimal churn.
- Reach out to clients regarding renewal options, pricing, and changes in terms.
- Create and send renewal quotes or proposals in coordination with the sales and finance teams.
- Assist in negotiating renewal terms to retain customers, and maximize revenue.
- Keep systems like MRI and RMS updated with accurate renewal data.
- Work closely with revenue, maintenance, legal, and client success teams to streamline the renewal process.
- Identify at-risk accounts, and help devise strategies to retain them.
- Generate and analyze renewal metrics and reports to track performance and trends.
Resident Relations Specialist
Progress Residential
Jacksonville, FL
03.2023 - 04.2024
- Ensure resident satisfaction by gathering feedback from residents, conducting surveys, and improving the living experience.
- Ensuring residents comply with community rules and regulations, and addressing any violations or non-compliance as necessary.
- Facilitating smooth move-in processes for residents, including inspections, handling leases, and move-in funds.
- Assisting residents with lease agreements, explaining terms and conditions, and answering any questions residents may have.
- Managed tenant relationships through communication and problem-solving.
- Creating and maintaining filing systems to store documents and records. Ensuring that documents are easily accessible, and secure.
Community Engagement Coordinator
PACE Center for Girls
Jacksonville, FL
05.2022 - 01.2023
- Develops invitations, evites, programs, posters, and ads, as well as oversees the printing and distribution of event materials.
- Works within established networks, or identifies networking opportunities, to expand the community's awareness of the center.
- Establishes positive relationships with outside agencies in order to increase resources and manage existing ones.
- Works with the Executive Director in preparing and hosting center tours and visits by special guests or organizations.
- Maintains the webpage, Facebook, Twitter, and other social media for the center to promote its mission and reach girls who would benefit from our services.
- Coordinate recruitment, background screening, orientation, and assignment of program volunteers.
- Trains volunteers and supervises their work in the center.
- Creates and maintains volunteer records and training documentation.
Program Assistant
PACE Center for Girls
Jacksonville, FL
12.2021 - 05.2022
- Answers incoming calls and greets visitors in a timely, professional, and friendly manner.
- Maintains daily attendance records, and may enter data into the database (and school board information systems as assigned).
- Inventory supplies for the daily operation of the meal program (where applicable).
- Assist in the administration of the Behavior Modification program.
Leasing Consultant
ZRS Management
Jacksonville, FL
08.2021 - 01.2022
- Promoted a high level of customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Received rent payments and tracked transactions in accounting software.
- Conducted background checks on applicants.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios, and exceed leasing goals.
- Completed Market Survey Reports.
- Maintained thorough, accurate, and compliant records for internal and regulatory audits.
Medical Screener
CSL
CHARLESTON
08.2020 - 11.2020
- Registered new and current donors, and conducted basic screening procedures.
- Completed donor payment transactions and updated the system.
- Ensured accurate recording of donor data in the electronic donor information management system, as outlined in SOPs.
- Followed all healthy safety, Environmental (HSE), and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Education
Associate of Arts - Social Work
Florida State College at Jacksonville
Jacksonville, FL12.2023
Phlebotomy Certification -
Trident Technical College
Charleston, SC06.2017
High School Diploma -
Stratford High School
Goose Creek, SC06.2017
Skills
- Problem solving
- Leadership
- Conflict resolution
- Community outreach
- Data entry
- Microsoft Office
- Data Management
- Problem Resolution
- Training and Development
- Social Media Management
- Marketing Analytics
- Public and media relations
- CRM Tools (MRI, RMS, Onesite, Salesforce)
- Strong communication (written and verbal)
- Time management
- Self-motivation, discipline (important for remote work)
- Adaptability
- Attention to detail
- Multitasking
- Team collaboration (even remotely)
- Positive attitude
- Customer-Focused Mindset
Timeline
Renewal Specialist
Brookfield Properties
04.2024 - Current
Resident Relations Specialist
Progress Residential
03.2023 - 04.2024
Community Engagement Coordinator
PACE Center for Girls
05.2022 - 01.2023
Program Assistant
PACE Center for Girls
12.2021 - 05.2022
Leasing Consultant
ZRS Management
08.2021 - 01.2022
Medical Screener
CSL
08.2020 - 11.2020
Associate of Arts - Social Work
Florida State College at Jacksonville
Phlebotomy Certification -
Trident Technical College
High School Diploma -
Stratford High School