Summary
Overview
Work History
Education
Skills
Timeline
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Dominick Digrazia

Safety Harbor

Summary

Seeking a role that will give me the opportunity to learn, grow, and expand my knowledge in a company dedicated to providing extraordinary customer service and satisfaction. I am looking to utilize my communication skills, positive attitude, and strong work ethic to bring new ideas to a leading company.

Overview

9
9
years of professional experience

Work History

Renewal Specialist

KnowBe4
06.2024 - Current
  • Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
  • Strengthened client relationships by delivering consistent, high-quality service and support.
  • Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
  • Maintained detailed records of all renewal activities, providing valuable data for future analysis and decisionmaking.

Crew Leader

Magnum Termite & Pest Control
06.2021 - 06.2024
  • Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.

Route Sales Representative

Aramark
09.2018 - 12.2020
  • Assist in driving route and meeting sales expectations by properly delivering and newly requested products in a timely and responsive manner.
  • Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
  • Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.

Front End Supervisor

Total Wine & More
04.2016 - 08.2018
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Responsible for an engagement group that stimulated growth in customer experience and daily revenue.
  • Responsible for receiving weekly inventory shipments, reviewing invoices for accuracy and then processing payments.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.

Education

Associates - General Studies

St. Petersburg College
Clearwater, FL
06.2015

Skills

  • Organization
  • Critical Thinking
  • Project Management
  • Administrative
  • New Hire Training
  • Communication
  • Mathematics
  • Problem Solving

Timeline

Renewal Specialist

KnowBe4
06.2024 - Current

Crew Leader

Magnum Termite & Pest Control
06.2021 - 06.2024

Route Sales Representative

Aramark
09.2018 - 12.2020

Front End Supervisor

Total Wine & More
04.2016 - 08.2018

Associates - General Studies

St. Petersburg College

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Dominick Digrazia