Laken Horton
West
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Home Care Quality Assurance Specialist
Girling Personal Care
Waco, TX
05.2025 - Current
- Conduct on-site client evaluations and developing service plans in conjunction with the authorization.
- Recruit, hire, train, and supervise attendants.
- Enhance client satisfaction by addressing reported issues promptly and providing effective solutions.
- Review client charts for accuracy, completeness, and consistency.
- Conduct supervisory visits to evaluate the quality of care provided by attendants and ensure strict adherence to individualized service plans.
- Maintain detailed records of quality assessments to support audits and reviews.
Water Mitigation Auditor
Wardlaw Claims Service
Waco, TX
11.2024 - 05.2025
- Reviewed and audited water loss insurance claims by verifying the cause of loss and determining accurate estimation and billing.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Collaborated with desk adjusters to verify coverage and documentation.
- Negotiated with vendors to reach an agreed scope of work based on audit findings and submitted documentation.
- Created comparative estimates using Xactimate software to submit for approval and payment to the desk adjuster.
Home Care Quality Assurance Specialist
Girling Personal Care
Waco, TX
07.2024 - 11.2024
- Conduct on-site client evaluations and developing service plans in conjunction with the authorization.
- Recruit, hire, train, and supervise attendants.
- Enhance client satisfaction by addressing reported issues promptly and providing effective solutions.
- Review client charts for accuracy, completeness, and consistency.
- Conduct supervisory visits to evaluate the quality of care provided by attendants and ensure strict adherence to individualized service plans.
- Maintain detailed records of quality assessments to support audits and reviews.
Human Resources Coordinator
Girling Personal Care
Waco, TX
09.2022 - 07.2024
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained hundreds of individual personnel files in compliance with regulations.
Home Care Case Manager
Girling Personal Care
Waco, TX
04.2021 - 09.2022
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Conducted daily audits of time and attendance data to verify compliance with state labor laws and Medicaid regulations.
- Handled coaching/counseling/terminations of workers.
- Facilitated communication between clients, families, and healthcare providers to address concerns promptly.
- Alternated on-call and took appropriate actions, as needed, in accordance with staffing procedures.
Accounts Payable Clerk
Dealers Electrical Supply
Waco, TX
09.2019 - 04.2021
- Processed vendor invoices accurately and efficiently to ensure timely payments.
- Assisted in month-end closing processes by reconciling accounts payable ledgers.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Entered figures using 10-key calculator to compute data quickly.
Education
Criminal Justice - None
McLennan Community College
Waco, TX05-2012
High school or equivalent - undefined
High School Diploma
Penelope, TX01-2007
Skills
- Detail-oriented
- Documentation and reporting
- Quality assurance
- Client relations
- Assessment skills
- Teamwork and collaboration
Timeline
Home Care Quality Assurance Specialist
Girling Personal Care
05.2025 - Current
Water Mitigation Auditor
Wardlaw Claims Service
11.2024 - 05.2025
Home Care Quality Assurance Specialist
Girling Personal Care
07.2024 - 11.2024
Human Resources Coordinator
Girling Personal Care
09.2022 - 07.2024
Home Care Case Manager
Girling Personal Care
04.2021 - 09.2022
Accounts Payable Clerk
Dealers Electrical Supply
09.2019 - 04.2021
High school or equivalent - undefined
High School Diploma
Criminal Justice - None
McLennan Community College