Laken Richard
Jennings,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining online order processes at Walmart, showcasing expertise in online marketing and exceptional customer service. Leveraged attention to detail and planning skills to exceed performance goals, demonstrating a strong work ethic and reliability. Achieved high accuracy in order verification and payment processing, contributing to significant customer loyalty and repeat business. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
8
8
years of professional experience
Work History
Digital Online Shopper
Walmart
10.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Lyons Market
01.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Dollar General
04.2016 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Rayne High School
Rayne, LA05.2009
Skills
Order tracking
Online Marketing
Price comparison
Payment Processing
Heavy Lifting
Online Order Processing
Decision-Making
Prioritizing Orders
Customer Service
Attention to Detail
Planning and Organization
Customer Relations
Timeline
Digital Online Shopper
Walmart
10.2023 - Current
Cashier
Lyons Market
01.2022 - 09.2023
Cashier
Dollar General
04.2016 - 07.2021
High School Diploma -
Rayne High School
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Dylan ChiassonDylan Chiasson
Yard Hand at Richard Welding EquipmentYard Hand at Richard Welding Equipment