Lakena Hemingway
Munhall,PA
Summary
Dynamic security professional with extensive experience at Black Knight Security, excelling in crisis intervention and conflict resolution. Proven track record in training teams and enhancing safety protocols, ensuring compliance with regulations. Adept at report writing and delivering exceptional customer service, fostering a secure environment for all stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Site Supervisor
Black Knight Security
Pittsburgh, PA
06.2022 - Current
- Patrol building grounds to ensure safety
- Monitor security cameras and video intercoms as needed
- Secure all exits, doors and windows in building
- Prepare accurate, and timely incident reports
- Train all security guards to ensure the knowledge of required emergencies plans , and regular duties at the workplace
- Responsible for writing, and submitting weekly reports of all activities, emergencies, and contractor work within the building
- Responsible for overseeing, and correcting all incident reports, and daily activity logs, before final submission
Security Supervisor
Draxxhall Management
Pittsburgh, PA
05.2022 - Current
- Patrol building premises to maintain order
- Providing great customer service
- Responsible for overseeing daily operation, stang, site reservations, and contractor work
- Responsible for scheduling, covering open shifts, and managing employee overtime hours
- Ensuring compliance with site regulations, safety procedures, and proper operations
- Prepare clear reports of any incidents at the workplace
- Enforce building rules and regulations for all sta, and visitors
- Follow emergency safety plans, and procedures when required
Operator
Kennywood Park
Pittsburgh, PA
08.2014 - 08.2018
- Oversee daily operations, site reservations, and contract work
- Ensure site regulations, safety procedures, and proper operations
- Provided outstanding customer service/customer satisfaction
- Provided security services to all sta members, and customers
Education
Bachelor's Degree - Criminal Justice and Criminology, Spanish
Slippery Rock University
Slippery Rock, PA05.2022
Diploma -
West Miin High School
Pittsburgh, PA06.2017
Skills
- Decision making
- Customer service
- Problem Solving
- Time management
- Leadership
- Fast learning
- Conflict resolution
- Crisis intervention
- De-escalation techniques
- Social media monitoring
- Verbal and written communication
- Report writing
- Incident reporting
Awards
- CPR Certified
- AED Certified
- Slippery Rock Honors Program Member
- Foreign Language
- Academic Excellence
- Dean's List
Certification
- CPR/ AED
Timeline
Site Supervisor
Black Knight Security
06.2022 - Current
Security Supervisor
Draxxhall Management
05.2022 - Current
Operator
Kennywood Park
08.2014 - 08.2018
Bachelor's Degree - Criminal Justice and Criminology, Spanish
Slippery Rock University
Diploma -
West Miin High School
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