Lakena Heyward
Passaic,NJ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Busser/Server
Fogo de Chao
Wayne, NJ
11.2023 - Current
- Provides Server support by maintaining the ice water, cheese rolls, side dishes and any other items as directed at each table
- Executes table clean up and setup in an efficient manner
- Transports trays from the dining room to the dishwashing area
- Completes any beginning or closing shift duties
- Assists in maintaining each service station
- Manages competing demands while putting the guest first.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Maintained a friendly attitude towards customers at all times.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Provided assistance to other bussers or waitstaff when needed.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Bussed and reset tables in an orderly fashion.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Swept and mopped front-of-house and back-of-house floors using various tools.
Laundry Attendant
Embassy Suites by Hilton
Berkeley Heights, NJ
08.2023 - Current
- Wash, clean, dry, and fold numerous hotel linen and laundry items
- Sort the laundry items according to material and color
- Arrange clothes in the laundry room as per the specifications
- Wrap the laundry items for pickup or delivery
- Update the laundry list and record it on a daily basis
- Maintain cleanliness in the laundry room
- Assist fellow laundry attendants in loading and unloading laundry washers and dryers
- Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others
- Keep it updated on a regular basis
- Respond to customer complaints in a professional manner
- Provide various other laundry services if required.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Transported laundry in carts and sorted dirty items by load type.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Measured correct amount of chemicals required for each load.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Folded dried articles neatly.
- Assisted with additional housekeeping tasks during staffing shortages.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Kept work area neat, clean and organized at all times.
Housekeeping
Englewood Hospital & Medical Center
Englewood, NJ
07.2019 - 08.2023
- Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants
- Clean and sanitize floors, equipment and furniture according to infection-control policies
- Operate various types of cleaning equipment
- Handle and dispose of waste using standard procedures
- Clean mattresses and beds according to established procedures
- Collect dirty laundry from patient areas and place in designated locations
- Distribute clean linen and hospital gowns
- Maintain all cleaning equipment and supplies according to prescribed standards
- Monitor inventory of supplies such as paper towels, soap, toilet paper
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Assisted guests with any special requests related to housekeeping services.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Busser/Hostess
CHEVYS Fresh Mex,
Clifton, Passaic, NJ
11.2015 - 10.2018
- Clean tables
- Taking plates utensils and drink ware to the kitchen to be washed make sure diners' water glasses are full reset tables for the next service
- Sweeping on the floor, check the woman's bathroom
- Silverware wrapping
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Ensured that each table was properly set before seating guests.
- Provided quick and efficient clearing of tables between courses.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Greeted guests with friendliness and professionalism.
- Replenished napkins, condiments, silverware and glassware as needed.
- Wiped down and cleaned chairs, booths, and highchairs.
Summer Camp Counselor
Passaic Institute
Passaic, NJ
07.1998 - 08.2008
- Supervised children in spontaneous/planned activities
- Designed and planned camp activities to be conducted for the children
- Implemented the daily schedule
- Established set of rules and regulations for all to follow on camping trips
- Held responsibility for the safety, personal care and discipline of the children.
- Provided guidance and support to campers in a safe, encouraging environment.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Supervised groups of children during recreational activities.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Sale Associate
The Children's Place
Paramus, NJ
09.2005 - 12.2007
- Acknowledged customers, greeted them warmly while providing the appropriate level of service
- Proactively contributed to creating a flexible and enjoyable team atmosphere
- Maintained a clean, organized and efficient stockroom
- Maintained a neat, clean and organized sales floor through organizing, hanging and folding merchandise
- Observed customer activity and responded with urgency, prioritizing assisting customers over other tasks
- Worked as part of sales floor team.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
High school diploma -
Midland Park High School
06.2004
Skills
- Communication Skills
- Hospital experience
- Decision making
- Type 40 WPM
- Busser
- Organizing and planning
- Hospitality
- Flexibility
- Filing
- Cleaning Experience
- High-energy
- Customer service
- Initiative-taking
- Hotel experience
- MS Word
- Self-motivated
- Critical thinking
- Customer Service
- Hospital Experience
- American Sign Language
Timeline
Busser/Server
Fogo de Chao
11.2023 - Current
Laundry Attendant
Embassy Suites by Hilton
08.2023 - Current
Housekeeping
Englewood Hospital & Medical Center
07.2019 - 08.2023
Busser/Hostess
CHEVYS Fresh Mex,
11.2015 - 10.2018
Sale Associate
The Children's Place
09.2005 - 12.2007
Summer Camp Counselor
Passaic Institute
07.1998 - 08.2008
High school diploma -
Midland Park High School