Lakendal Willis
Memphis,TN
Summary
Security professional prepared for role with expertise in maintaining safety and security protocols. History of managing access control and conducting thorough patrols to ensure secure environment. Known for adaptability, teamwork, and strong focus on achieving results.
Overview
3
3
years of professional experience
Work History
National Guard Reserve
05.2022 - Current
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
Class A CDL Driver
KLLM Transportation Services
03.2024 - 07.2024
- Provided excellent table service and fostered guest satisfaction in fast-paced restaurant and bar
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
Customer Care Representative
Wellness Pet
07.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
Education
Associate’s degree - Psychology, Criminal Justice
Coahoma Community College
Clarksdale, MS01.2026
Skills
- Team Leadership
- Customer Relationship Management
- Effective Communication
- Collaborative Leadership Skills
- Typing Proficiency
- Experienced in Word, Excel, and PowerPoint
Timeline
Class A CDL Driver
KLLM Transportation Services
03.2024 - 07.2024
Customer Care Representative
Wellness Pet
07.2023 - 02.2024
National Guard Reserve
05.2022 - Current
Associate’s degree - Psychology, Criminal Justice
Coahoma Community College