LaKendra Black
Tyler
Summary
Compassionate Customer Service Representative and Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Christus Health
Tyler
08.2022 - 04.2023
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
Caregiver
HomeAide Caregiver
Tyler
06.2010 - 08.2018
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Coordinated transportation services for clients when necessary.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Assisted with meal planning to meet nutritional plans.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Followed care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
Care Assistant
Right At Home Health Care
Tyler
06.2015 - 07.2018
- Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
- Helped maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
- Observed residents and patients for any signs of discomfort or distress.
- Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
- Transported patients to appointments or other locations using wheelchairs or stretchers.
- Prepared meals according to dietary needs of the residents and patients.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Maintained cleanliness of patient rooms and common areas within the facility.
- Developed relationships with residents and patients through meaningful conversation.
- Administered medications under the direction of a registered nurse.
Customer Service Representative
Vector knives
Tyler
01.2010 - 04.2010
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified Nursing Certificate - Nurse Aide
Nicole's Learning Academy
Jacksonville, Tx03-2022
Some College (No Degree) - Nursing
Tyler Junior College
Tyler, TXSkills
- Microsoft Office 365
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Vitals documentation
Timeline
Patient Care Technician
Christus Health
08.2022 - 04.2023
Care Assistant
Right At Home Health Care
06.2015 - 07.2018
Caregiver
HomeAide Caregiver
06.2010 - 08.2018
Customer Service Representative
Vector knives
01.2010 - 04.2010
Certified Nursing Certificate - Nurse Aide
Nicole's Learning Academy
Some College (No Degree) - Nursing
Tyler Junior College