Lakendra Black
Tyler
Summary
Dedicated customer service representative with a proven track record in problem-solving, communication, and teamwork. Committed to enhancing customer satisfaction through effective issue resolution and attention to detail.
Overview
15
15
years of professional experience
Work History
Work From Home- Customer Service Rep
Teleperformance
Dallas
01.2021 - 12.2024
- Assisted customers with inquiries and problem resolution via phone and chat.
- Processed orders and managed customer accounts in the company database.
- Provided product information and guidance to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and efficiency.
- Maintained knowledge of company policies and procedures for accurate support.
- Answered customer inquiries and provided accurate information regarding products and services.
Work From Home Agent-Client services Representativ
AO Garcia Agency
Jacksonville
06.2018 - 01.2021
- Resolved customer issues efficiently and effectively.
- Collaborated with team members to streamline communication efforts.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Adhered to company policies and procedures while assisting customers with their needs.
Customer Service Representative
Vector Marketing
Longview
05.2010 - 05.2018
- Maintained accurate records of customer interactions and transactions.
- Provided detailed product demonstrations to enhance customer understanding.
- Ensured compliance with company standards for quality and service excellence.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05-2028
Skills
- Escalation management
- Strong teamwork
- Office equipment proficiency
- Account management
- Customer service
- Effective communication
- Time management
- Product knowledge
Timeline
Work From Home- Customer Service Rep
Teleperformance
01.2021 - 12.2024
Work From Home Agent-Client services Representativ
AO Garcia Agency
06.2018 - 01.2021
Customer Service Representative
Vector Marketing
05.2010 - 05.2018
Bachelor of Science - Nursing
University of Texas At Tyler