Lakendra Burns
Augusta
Summary
Achieved high levels of customer satisfaction through effective healthcare support. Promoted HIPAA compliance throughout certified nursing assistant training. Cultivated excellent communication skills to thrive in dynamic environments. Enhanced operational efficiency through superior time management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA) Hospice Aide
Hospice Services of GA, LLC
United States
05.2025 - 04.2026
- Supported emotional well-being by actively engaging clients in meaningful conversations to foster connection.
- Documented daily care activities and client responses in compliance with hospice regulations for accurate record-keeping.
- Provided high-quality personal care services such as bathing, grooming, and dressing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
PCA/Certified Nursing Assistant
Hope Home Care
Grovetown, GA
09.2024 - 05.2025
- Provide compassionate and personalized care to clients, assisting with daily living activities such as bathing, dressing, and meal preparation while ensuring their comfort and safety.
- Transfers from bed to wheel chair
- Bedbound patient experience
Customer Service Associate
Walmart
Grovetown, GA
07.2013 - 09.2017
- Acknowledged and identified customer needs to assist with purchasing decisions and merchandise location.
- Assisted customers in locating merchandise and provided informed recommendations to enhance their shopping experience.
- Resolved customer issues and concerns promptly to ensure satisfaction and maintain a positive service environment.
Cashier
Bojangles'
Augusta, GA
06.2011 - 05.2013
- Operated the cash register accurately while maintaining a positive and friendly demeanor with customers.
- Processed transactions efficiently, including cash, credit card, and gift card payments.
- Enhanced customer satisfaction through effective communication and problem resolution.
Education
CNA (Certified Nursing Assistant) - undefined
Tender Care Training Center
Augusta, GA04-2027
High school diploma - undefined
Glenn Hills High School
Augusta, GA05-2011
Skills
Medical Claims Analysis Claims Adjudication Insurance Verification Claims Discrepancies Payment Review
HIPAA Compliance CRM
(Salesforce, Zendesk) Data Entry (99% Accuracy) Prior Authorizations Member & Provider Communication Member Support Specialist
Certification
- Certified Nursing Assistant
- First Aid Certification/ CPR
- Customer Service & Healthcare Training
- HIPPA Compliance Certification
Timeline
Certified Nursing Assistant (CNA) Hospice Aide
Hospice Services of GA, LLC
05.2025 - 04.2026
PCA/Certified Nursing Assistant
Hope Home Care
09.2024 - 05.2025
Customer Service Associate
Walmart
07.2013 - 09.2017
Cashier
Bojangles'
06.2011 - 05.2013
CNA (Certified Nursing Assistant) - undefined
Tender Care Training Center
High school diploma - undefined
Glenn Hills High School