Lakendra Greer
Memphis,TN
Summary
Motivated Store Manager with 7 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Edge
Memphis, TN
06.2018 - 03.2024
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Completed routine store inventories.
- Approved regular payroll submissions for employees.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
Intern
Mississippi Department Of Corrections
07.2023 - 07.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collected, arranged, and input information into database system.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Student Intern
St.Jude Alsac
08.2021 - 05.2023
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Managed donor complications arising from donation process.
- Created and implemented fundraising plans to encourage donations and distribute funding.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Customer Service Representative
Teleperformance USA
09.2022 - 02.2023
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shipping and Receiving Clerk
Aaron Thomas Company
08.2016 - 05.2018
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings without compromising service quality.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Processed required paperwork to expedite handling of shipped and received goods.
Office Assistant
Bowie's Tax Service
02.2015 - 04.2016
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Assisted with budgeting and financial management to keep office operating within budget.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Assistant Manager
It's Fashion Metro
01.2015 - 04.2016
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
Education
Bachelor of Arts - Criminal Justice
University of Memphis
Memphis, TN08.2024
High School Diploma -
Craigmont High School
Memphis, TN05.2014
Skills
- Payroll Management
- Special Promotions Planning
- Calendar Management
- Team Building and Leadership
- Order Processing
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- Retail store support
- Analytical Skills
- Paperwork Processing
- Document and Records Management
- Medical billing knowledge
- Decision-Making
- Effective Communication
- Remote Office Availability
Timeline
Intern
Mississippi Department Of Corrections
07.2023 - 07.2023
Customer Service Representative
Teleperformance USA
09.2022 - 02.2023
Student Intern
St.Jude Alsac
08.2021 - 05.2023
Retail Store Manager
Edge
06.2018 - 03.2024
Shipping and Receiving Clerk
Aaron Thomas Company
08.2016 - 05.2018
Office Assistant
Bowie's Tax Service
02.2015 - 04.2016
Assistant Manager
It's Fashion Metro
01.2015 - 04.2016
Bachelor of Arts - Criminal Justice
University of Memphis
High School Diploma -
Craigmont High School