Quiana Smith
Martinez,CA
Summary
Results-oriented Store Director is experienced in retail operations management. Enhanced customer satisfaction through effective team training on service standards and merchandising practices, while implementing strategic marketing initiatives that drove sales growth. Focused on optimizing inventory management, customer service, and team leadership to foster a collaborative environment that supports exceptional service delivery.
Overview
20
20
years of post-secondary education
20
20
years of professional experience
Work History
Retail Store Manager
Safeway
Walnut Creek, California
07.2006 - Current
- Directed Safeway store operations across sales floor, back room, and service areas.
- Managed associate scheduling, payroll review, and daily shift coverage.
- Trained Safeway team members on customer service, merchandising, and store standards.
- Enforced safety, food handling, and loss prevention procedures.
- Resolved customer concerns and supported a positive shopping experience.
- Coordinated department displays, pricing changes, and seasonal promotions.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored inventory, ordering, and stockroom organization for product availability.
Education
Food Safety Certitified - Food Safety
Food Safety
09.2006 - 09.2026
Briones High School
Martinez, CASkills
- Food safety compliance
- Inventory control
- Customer service
- Visual merchandising
- Retail inventory management
- Performance reviews
- Loss prevention procedures
- Strategic thinker
- Multitasking and organization
- Store merchandising
- Sales promotions
- Team building
- Verbal and written communication
- Retail sales techniques
- Employee scheduling
- Sales coaching
- Training and mentoring
- Sales strategies
- Store operations
- Inventory forecasting
- Team leadership and coaching
- Reliable
- Merchandise planning
- Maximizing profitability
- Documentation and reporting
- Leadership development
- Payroll management
- Leading staff meetings
- POS systems
- Program implementation
References
References available upon request.
Timeline
Food Safety Certitified - Food Safety
Food Safety
09.2006 - 09.2026
Retail Store Manager
Safeway
07.2006 - Current
Briones High School