Lakendra Mincey
Warner Robins,GA
Summary
Proven leader with a track record of enhancing customer loyalty and exceeding sales targets at Academy Warehouse. Skilled in data entry and demonstrating empathy, I effectively managed teams and implemented loss prevention strategies, reducing shrinkage significantly. Excelled in fostering teamwork and optimizing store performance through strategic organization and problem-solving. Efficient Ticket Agent with over ten years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. with much respect for all laws and requirements of my superiors. Still edgar to learn and develop more.
Overview
17
17
years of professional experience
Work History
Ticketer
Academy Warehouse
- Resolved customer issues promptly, resulting in increased loyalty and repeat business.
- Continuously monitored inventory levels to maintain appropriate stock of tickets for various events and attractions.
- Consistently met or exceeded sales targets through exceptional customer service and attention to detail.
- Conducted regular audits of ticketing system data for accuracy, preventing potential errors or discrepancies.
Assistant Store Manager
Dollar General
10.2019 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Loss Prevention
Walmart
06.2020 - 12.2020
- Collaborated with management to develop and enforce loss prevention policies, minimizing company losses.
- Implemented loss prevention strategies, reducing shrinkage rates significantly throughout tenure as Selling Supervisor.
- Supported loss prevention efforts through proactive monitoring of suspicious activity on the sales floor.
- Contributed to loss prevention efforts by identifying potential risks and implementing appropriate countermeasures.
- Assisted in loss prevention efforts by monitoring customer activity and reporting suspicious behavior.
Shift Manager
Sonic Drive
11.2006 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
Bachelor of Science - Accounting And Business Management
University of Phoenix
Tempe, AZ05.2024
Skills
- Empathy and patience
- Strong Organization
- Reservation Systems
- Data entry proficiency
Timeline
Loss Prevention
Walmart
06.2020 - 12.2020
Assistant Store Manager
Dollar General
10.2019 - 09.2023
Shift Manager
Sonic Drive
11.2006 - 07.2018
Ticketer
Academy Warehouse
Bachelor of Science - Accounting And Business Management
University of Phoenix