Lakendrea Miller
O'Fallon,IL
Summary
Experienced Human Resource Generalist with a strong track record of meeting operational requirements and optimizing processes. Proven ability to enhance employee satisfaction, streamline training procedures, and uphold data integrity standards. Skilled in implementing innovative processes and technology to elevate productivity and reduce costs. Excellent understanding of supporting a remote or virtual workforce. Collaborative team player with excellent communication skills, including presentation and relationship-building abilities. Committed to driving HR excellence and fostering organizational success.
Overview
12
12
years of professional experience
Work History
Human Resource Generalist
Clifton Larson Allen
O’Fallon, IL
01.2024 - Current
- Spearheaded the implementation of new firm-wide processes, resulting in a 30% increase in team efficiency and a 20% reduction in workflow bottlenecks
- Maintained high compliance rates, including a 98% data accuracy rate, ensuring adherence to industry standards
- Assisted new hires with benefit enrollment and answered benefit-related questions, ensuring a smooth onboarding experience
- Supervised the training and development of junior staff members, resulting in a 50% decrease in errors and a 20% increase in overall task completion rate within the team
- Spearheaded a cross-functional initiative to enhance client responsiveness, resulting in a 20% increase in client satisfaction scores and a 15% improvement in client retention rates
- Led investigations with the Operations Director to revamp office procedures, reducing operational costs by 25% and improving efficiency by 30%, while addressing employee concerns.
Logistics Manager
Stroops Freight Dispatch Services
Remote
01.2022 - Current
- Orchestrated a 10% boost in team productivity, resulting in an 8% efficiency gain through the successful deployment of a mobile application, optimizing HR processes
- Streamlined onboarding for new truck carriers, reducing onboarding time by 30% to expedite resource deployment, aligning with HR process improvement objectives
- Strategically achieved 95% organization-wide DOT compliance, ensuring regulatory alignment and enhancing employee well-being through policy execution
- Reduced response time by 50%, responding within 24 hours, leading to a 70% employee satisfaction increase, demonstrating HR excellence.
Veterans Health Data Management Specialist
Maximus Inc.
Remote
01.2021 - 01.2024
- Managed data inputs by generating significant time savings of 10 hours weekly through expert utilization of VBMS for Capri checks, revolutionizing HR data management
- Exemplified robust HIPAA compliance, showcasing unwavering commitment to data security and confidentiality in HR operations
- Analyzed over 200 HR cases monthly, reducing examination time by 14 days, enhancing workflow efficiency
- Reduced document search times by 30% by meticulously organizing e-files, optimizing HR document accessibility
- Maintained a consistently high accuracy rate of 98% in the analysis of medical data, doctors' notes, and lab work, bolstering HR data reliability.
Office Coordinator
Stafford Chiropractic Clinic
Houston, TX
01.2016 - 01.2018
- Created and managed 100+ new patient files, recommended services, scheduled appointments, verified insurance, performed X-rays and electrotherapy, and prepared staff meeting notes
- Helped the clinic to save $10,000+ by fulfilling different roles in the clinic by working the front of the office and the back by providing therapies and the X-rays
- Monitored daily product usage and placed orders to maintain adequate inventory levels
- Handled 100+ customer interactions per day, regarding appointments and insurance approvals.
HUMAN RESOURCES COORDINATOR
Prairie View A&M University
Prairie View, Texas
01.2013 - 01.2016
- Coordinated a wellness fair for 1,000+ faculty and staff, creating flyers, marketing on campus, signing up vendors, and assisting staff with benefits enrollment
- Organized and scheduled meetings and appointments for HR Generalists and the Director of Human Resources
- Developed an employee training manual to resolve learning gaps for new Assistants, covering phone etiquette, new hire documents, background checks, scheduling, time sheets, and student assistance
- Managed 100+ calls daily, setting appointments for benefits, immigration documents, new hires, job positions, complaints, and departmental hiring
- Reviewed and prepared new hire documents conducted background and reference checks, and managed mail intake.
Education
Master of Business Administration in Human Resources Management -
University of Houston
08.2024
Bachelor of Science in Health -
Prairie View A&M University
05.2017
Skills
- Employee Training
- Payroll & Benefits
- Relationship Building
- Process Improvement
- Regulatory Compliance
- Compliance Management
- Recruitment
- Public Speaking
- Strong Attention to Details
- Problem-solving Skills
- Knowledgeable of Labor Laws
- Recruitment and Onboarding
- HR Best Practices
- HIPAA Compliance
- Excellent Communication
- Microsoft Office Suite
- Microsoft Word/Teams/PowerPoint
- Strong MS Excel Skills
- Document Management Systems (Slack, DocuSign, ADP, ZenQMS, Employee Nav)
- Work Day System
- Data Analysis Tools
- Learning Management Systems (LMS)
- HRIS Compliance Software Knowledge
- Time and Attendance Systems
Careerachievements
- Reduced training time by 30% across multiple roles, enhancing onboarding efficiency and staff competency.
- Achieved a 70% increase in employee satisfaction through strategic HR initiatives and responsive management understanding employee concerns/issues by conducting sensing sessions and training.
- Implemented new processes and technology platforms, resulting in a 40% productivity boost and a 25% reduction in operational costs.
- Maintained high compliance rates, including 95% DOT compliance and 98% data accuracy, ensuring adherence to industry standards.
- Enhanced client satisfaction by 20% and improved team efficiency by 15% through targeted initiatives and effective team leadership.
- Generated over $10,000 in annual savings and boosted profits by 5% through efficient resource management and cost-saving strategies.
Skillsoverview
Ensuring compliance with labor laws and employment regulations., Designing and implementing training programs for employee development., Handling payroll processing and related tasks., Developing strategies to improve employee morale and engagement., Creating and implementing HR policies and procedures., Analyzing HR metrics and data to inform decision-making., Increased by 15% by ensuring that all employees are made aware of regulatory compliance measures., Knowledgeable of the various labor laws gained through on-the-job training and education., Skilled at managing multiple tasks simultaneously to meet critical deadlines., Speaking to customers and greeting them to market a positive environment.
Timeline
Human Resource Generalist
Clifton Larson Allen
01.2024 - Current
Logistics Manager
Stroops Freight Dispatch Services
01.2022 - Current
Veterans Health Data Management Specialist
Maximus Inc.
01.2021 - 01.2024
Office Coordinator
Stafford Chiropractic Clinic
01.2016 - 01.2018
HUMAN RESOURCES COORDINATOR
Prairie View A&M University
01.2013 - 01.2016
Master of Business Administration in Human Resources Management -
University of Houston
Bachelor of Science in Health -
Prairie View A&M University