Summary
Work History
Education
Skills
Timeline
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LaKendria K Graham

Kalamazoo

Summary

I am a highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. I am ready to contribute to sales strategies and enhance event execution for improved customer engagement.

Work History

Sales Associate

New Holland Brewing
Grand Rapids
02.2022 - Current
  • Processed customer transactions using point-of-sale systems.
  • Provided warm leads to the events team by promoting catering and event space to customers.
  • Handled customer inquiries and resolved issues promptly.
  • Collaborated with team members to enhance customer service experience.
  • Maintained product displays to ensure an appealing presentation.

Sales Representative Intern

Gordan Food Service
Grand Rapids, Michigan
10.2022 - 01.2023
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Managed customer expectations and helped navigate sales processes.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.

Manager's Assistant

Firekeepers Casino
Battle Creek
03.2018 - 02.2022
  • Prepared reports on daily activities for management review and analysis.
  • Maintained communication between departments to enhance workflow efficiency.
  • Supported management in daily operations and administrative tasks.
  • Assisted in planning and executing special events at the casino.

Education

BBA - Business Administration And Management

Western Michigan University
Kalamazoo, MI
06-2027

Associate of Arts -

Kellogg Community College
Battle Creek, MI
06-2019

Skills

  • Sales tactics
  • Sales forecasting
  • Sales promotion
  • CRM software proficiency
  • Customer service
  • Team collaboration
  • Project management
  • Data analysis

Timeline

Sales Representative Intern

Gordan Food Service
10.2022 - 01.2023

Sales Associate

New Holland Brewing
02.2022 - Current

Manager's Assistant

Firekeepers Casino
03.2018 - 02.2022

BBA - Business Administration And Management

Western Michigan University

Associate of Arts -

Kellogg Community College

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LaKendria K Graham