Lakenisha Stevenson
Houston,TX
Summary
I'm an outgoing person. Proven ability's while providing exceptional customer service in a fast-paced environment. Customer service representative 9 yrs of
experience.
Skilled communication and consistent follow-through have resulted in increased responsibility. Detail-oriented and dedicated to achieving goals in a timely manner. Dependable and detail-oriented customer service representative. Organized, focused and successful at meeting deadlines.
Overview
13
13
years of professional experience
Work History
Eligibility Verification
Reserve Network
05.2023 - 11.2023
- Verify Insurance coverage,
- Copayments, deductibles, and coinsurance
- Devised and implemented strategies to streamline eligibility verification processes.
Customer Service Remote
Randstad Staffing Duke Entergy
05.2021 - 11.2022
- Transfer ,start,stop and move service (electricity)
- Stayed up to date on changes in products or services offered by the company.
- Developed strong customers service skills through providing effective solutions to customer inquiries.
- Researched product information when needed in order to answer question from customers accurately.
- Handled escalated calls professionally by listening carefully to the needs of each individual customers before offering appropriate solutions.
Customer Service Agent
Resource Staffing/Transcore
05.2019 - 12.2020
- Processing,
- Data Entry,
- Processing license plates in timely manner
Voter Registration Clerk
Executeam Staffing
11.2018 - 02.2019
- Taken in-bound calls,
- Processing
- Data Entry
- Filing
- Provides phone support for early voting clerks and election officials on Election Day and during early voting in researching eligibility of voters
Customer Service Agent
iQor
01.2017 - 10.2017
- Take in-bound calls,
- Troubleshoot devices
- Report lost and stolen phones
- Responded to and handled customer complaints and inquiries in a timely manner
Customer Service Representative
Just Energy
07.2015 - 11.2016
- Take in-bound calls
- Aid in customers changing rate plans
- Responded to and handled customer complaints and inquiries in a timely manner
- Maintained a polite and professional telephone manner
Package Handler
Ups
01.2014 - 06.2015
- Help sort packages to specific truck load
- Scan each packages to confirm package arrival and condition
- Insured packages are moved with quality and the customer satisfaction
Customer Service Rep
Family Dollar
02.2013 - 09.2013
- Assisted customers at the cash registers during departure.
- Provided for customers efficiently by helping them in a timely manner, making sure that they are satisfied before they leave the store.
Customer Service Rep
Bargain Network
02.2011 - 09.2012
- Maintained expectations regarding call quality and resolution time
- Multi-tasked systems while providing service and resolving customer issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Willowridge High School
Houston, TX06.1997
Skills
- Eligibility Verification
- Call Center Customer Service
- Insurance Eligibility and Verification
- Benefits Verification
Timeline
Eligibility Verification
Reserve Network
05.2023 - 11.2023
Customer Service Remote
Randstad Staffing Duke Entergy
05.2021 - 11.2022
Customer Service Agent
Resource Staffing/Transcore
05.2019 - 12.2020
Voter Registration Clerk
Executeam Staffing
11.2018 - 02.2019
Customer Service Agent
iQor
01.2017 - 10.2017
Customer Service Representative
Just Energy
07.2015 - 11.2016
Package Handler
Ups
01.2014 - 06.2015
Customer Service Rep
Family Dollar
02.2013 - 09.2013
Customer Service Rep
Bargain Network
02.2011 - 09.2012
High School Diploma -
Willowridge High School
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