LAKENYA CARTER
Clovis,CA
Summary
Driven professional with a track record of enhancing patient comfort and satisfaction at Right At Home Care through compassionate caregiving and efficient medication administration. Excelled in a managerial role at Walmart, significantly reducing customer complaints by fostering teamwork and implementing strategic solutions. Skilled in vital signs monitoring and promoting social interaction, demonstrating a balanced blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
In Home Care Provider
Right At Home Care
06.2020 - 01.2021
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Documented vitals, behaviors, and medications in client medical records.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Customer Service Manager
Walmart
03.2015 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate in Criminology Law Enforcement - Criminology
Clovis Community College
Clovis, CA05.2024
Certificate in Medical Assisting - Medical Assisting
Institute of Technology
Clovis, CA12.2012
Skills
- Compassionate Caregiving
- Bathing Assistance
- Housekeeping tasks
- Vital signs monitoring
- Dressing assistance
- Dementia Care
Timeline
In Home Care Provider
Right At Home Care
06.2020 - 01.2021
Customer Service Manager
Walmart
03.2015 - 12.2018
Certificate in Criminology Law Enforcement - Criminology
Clovis Community College
Certificate in Medical Assisting - Medical Assisting
Institute of Technology