Lakenya Ford
Houston,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
Amazon
Houston, Texas
10.2023 - Current
- Managed and updated inventory records through computerized tracking systems.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Ensured compliance with safety protocols during all machinery operations.
- Maintained stock levels in accordance with company policies.
- Processed returns of defective merchandise as required.
Server
Goode Company Restaurants
Houston, Texas
04.2023 - Current
- Greeted customers, answered inquiries, and suggested specials to boost revenue.
- Evaluated customer feedback regarding meal satisfaction, taking immediate measures to address any issues.
- Provided courteous, quick, and efficient service to all guests.
- Contributed to the onboarding process for new servers.
- Delivered top-notch customer service to ensure optimum satisfaction.
- Exhibited a deep understanding of the restaurant's menu items, showcasing unwavering enthusiasm.
Call Center Representative
ReconMR
Houston, Texas
05.2022 - 04.2023
- Maintained oversight of call queues to ensure efficient handling of incoming calls, prioritizing based on urgency or importance level.
- Conducted necessary follow-up calls to achieve satisfactory resolution of customer inquiries.
- Delivered outstanding performance in meeting or surpassing call speed, accuracy, and volume benchmarks.
- Streamlined database management by consistently updating and modifying customer data.
Education
High School Diploma -
Milby High School
Houston, TX08-2015
Some College (No Degree) - Business Education
Houston Community College
Houston, TXSkills
- Warehouse Organization
- Problem-Solving
- Forklift Operation
- Safe Food Handling
- Point of Sale (POS) system operations
- Strong Work Ethic
- Consultative Sales
- Team Development
- Microsoft PowerPoint
Timeline
Warehouse Worker
Amazon
10.2023 - Current
Server
Goode Company Restaurants
04.2023 - Current
Call Center Representative
ReconMR
05.2022 - 04.2023
High School Diploma -
Milby High School
Some College (No Degree) - Business Education
Houston Community College