LaKesha Crawford
Missouri City,TX
Summary
Dedicated and detail-oriented Financial Professional who recently transitioned to a Claims Adjuster to utilize strong analytical and communication skills in accurately assessing and processing claims for optimal client satisfaction and organizational success. Adept at prioritizing work with excellent judgment and analytical problem-solving abilities.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Specialist Trainee
GEICO
05.2025 - 01.2026
- Analyzed and executed claims processing to ensure alignment with organizational policies and procedures.
- Engaged with policyholders to obtain required documentation, ensuring timely and accurate claim processing.
- Evaluated claim data to uncover trends and discrepancies, enhancing processing accuracy.
- Engaged with cross-functional teams to improve efficiency in claims handling operations.
Stockroom Operations Associate
Ross Dress For Less
11.2024 - 08.2025
- 2nd in command to run the stockroom floor while unloading and sorting incoming shipment, ensure items are neatly arranged and accessible, replenish shelves and displays on the sales floor, engage customers by greeting them and offering assistance.
Personal Banker III
Cadence Bank
01.2023 - 11.2023
- Expertly managed a diverse portfolio of high-value client accounts, providing comprehensive financial solutions and personalized banking services to ensure optimal client satisfaction and retention at Cadence Bank.
- Identified opportunities to deepen client relationships and generate new business; Orchestrated the delivery of personalized financial guidance and support to meet their individual goals and objectives
Financial Relationship Consultant
Regions Bank
09.2019 - 01.2023
- Facilitated comprehensive banking services for both personal and business accounts, ensuring client satisfaction and financial optimization.
- Identified opportunities to deepen client relationships and generate new business
- Educated clients on financial literacy and budgeting while promoting the adoption of digital banking solutions.
Lead Teller
Wells Fargo
11.2015 - 02.2019
- Provided decision-making support, facilitating prompt and precise resolution of inquiries for both customers and associates.
- Assumed the role of Branch Loss Prevention Advocate, maintaining the integrity and security of transactions.
- Offered support and guidance to branch employees, fostering a collaborative and efficient work environment.
Personal Banker
Woodforest National Bank
06.2014 - 06.2015
- Provided personalized financial consultation to clients, addressing needs, and recommending suitable products, leading to mutually beneficial resolutions and enhanced customer satisfaction.
- Managed account documentation and upheld banking regulations by proficiently utilizing advanced banking software and hardware, ensuring operational compliance.
Slot Attendant Supervisor
Diamond Jacks Casino
04.2003 - 04.2014
- Accelerated team communication to ensure efficient operations and customer satisfaction.
- Thoroughly documented financial transactions, including cash handling and jackpot distributions.
- Maintained oversight of slot machine functionality and executed policy-compliant manual jackpot payouts.
Education
All Lines Adjusters License - Adjuster
Adjuster Pro
09-2024
Associate of Science - Physical Therapy
Hinds Community College
Utica, MSSkills
- Data-driven decision making
- Regulatory Compliance
- Document organization
- Cross-functional collaboration
- Account reconciliations
- Fraud prevention strategies
- Collaborative negotiation experience
- Expense Management
Accomplishments
I am licensed in 14 states
Connecticut #20484818
Delaware #3003766511
Florida #G301546
Kentucky-DOI #1413243
New Hampshire #204
New Mexico- #20484818
North Carolina #20484818
Oklahoma- #3003769042
Rhode Island- #3003766538
South Carolina-#20484818
Vermont-#30033766371
West Virginia- #204
Wyoming-#639046
Texas-#3230445
Certification
- Texas All-Lines Adjuster License #3230445
- Texas Life Agent License # 2907251
Timeline
Claims Specialist Trainee
GEICO
05.2025 - 01.2026
Stockroom Operations Associate
Ross Dress For Less
11.2024 - 08.2025
Personal Banker III
Cadence Bank
01.2023 - 11.2023
Financial Relationship Consultant
Regions Bank
09.2019 - 01.2023
Lead Teller
Wells Fargo
11.2015 - 02.2019
Personal Banker
Woodforest National Bank
06.2014 - 06.2015
Slot Attendant Supervisor
Diamond Jacks Casino
04.2003 - 04.2014
All Lines Adjusters License - Adjuster
Adjuster Pro
Associate of Science - Physical Therapy
Hinds Community College