Lakesha Paris Thomas
Philadelphia,US
Summary
Experienced customer service professional with a strong background in healthcare and retail industries. Possesses extensive knowledge of medical terminology, EMR systems, and ICD-10 coding resulting in enhanced operational efficiency and improved patient care quality. Skilled in building positive client relationships and streamlining processes to achieve better outcomes.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Red Lion Home Care
05.2021 - 07.2024
- Provide personalized care to enhance client independence and dignity, ensuring a safe home environment
- Document patient activities and behavior changes meticulously for accurate records
- Optimize care routines to improve daily living conditions and foster client independence
- Cultivate strong relationships with clients and families to enhance overall well-being
- Implement systematic tracking for measurable client progress
- Introduced creative engagement activities, boosting client satisfaction
- Adapted care strategies to individual needs, enhancing quality of life.
Retail Sales Associate / Cashier / Customer Service
Marshall's
03.2015 - 08.2023
- Fostered positive customer experiences through personalized greetings and attentive service, while maintaining store cleanliness and product availability
- Streamlined merchandise processing and replenishment, enhancing inventory management and ensuring optimal product availability for customers
- Monitored floor stock meticulously, maintaining an inviting store atmosphere and promptly addressing any presentation or cleanliness issues
- Implemented efficient cash handling and bagging techniques, reducing transaction times and improving overall customer satisfaction at the register
- Leveraged inventory awareness to provide informed product recommendations, boosting sales and enhancing the shopping experience for customers.
File Clerk / Physician Practice Administration
Abington Hospital - Jefferson Health
06.2019 - 01.2020
- Streamlined patient record management, ensuring accurate and timely chart completion while maintaining confidentiality standards
- Implemented digital filing system, reducing paper usage and improving document retrieval efficiency in physician practice administration
- Analyzed existing filing processes, identifying bottlenecks and proposing solutions that streamlined workflow and reduced processing time
- Coordinated with medical staff to ensure seamless integration of patient information across various departments, enhancing overall care quality
- Spearheaded initiative to clear backlog of unfiled documents, resulting in improved data accuracy and accessibility for healthcare providers.
Key Holder / Cashier / Customer Service
Rubee
08.2014 - 03.2015
- Led store operations, managed inventory, and enhanced customer service, improving efficiency and satisfaction
- Mentored team in sales and customer engagement, fostering collaboration and boosting store performance
- Audited cash transactions and maintained inventory records, ensuring financial integrity and optimal stock levels
- Implemented merchandising strategies, revitalizing product displays and increasing sales and customer engagement
- Delegated tasks and communicated priorities, demonstrating leadership and organizational skills.
Retail Cashier / Customer Service
Puma Outlets
11.2014 - 02.2015
- Optimized customer experience at Puma Outlets, enhancing sales efficiency and brand loyalty through personalized service and seamless transactions
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction
- Implemented efficient cash handling procedures, minimizing errors
- Fostered team spirit, assisting colleagues during peak hours
- Participated in cross-departmental initiatives to improve store operations and customer experience
- Proposed and implemented creative merchandising ideas, boosting visibility of key products
- Utilized social media to engage customers and drive foot traffic
- Maintained meticulous records of transactions and inventory, ensuring accuracy in daily reports
- Adhered to loss prevention protocols, safeguarding store assets
- Provided exceptional customer service, resolving issues promptly and professionally
- Assisted in training new team members, sharing best practices.
Education
Associate's degree in Medical Billing and Coding -
Ultimate Medical Academy
Tampa, FL06.2022
HIPPA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Tampa, FL06.2022
Associate in Medical Administrative assistant -
Ultimate Medical Academy
Tampa, FL07.2020
Associate of Science in Health Sciences Technology & System -
Ultimate Medical Academy
Tampa, FL02.2019
Skills
- CPT Coding
- Medical Terminology
- ICD-10
- Insurance Verification
- ICD-9
- EMR Systems
- ICD Coding
- Typing
- EHR systems
- Customer service
- Communication skills
- Cash handling
- Problem-solving
- Inventory management
- Home care optimization
- Merchandise processing
- Client relationship
- Product recommendations
Timeline
Home Health Aide
Red Lion Home Care
05.2021 - 07.2024
File Clerk / Physician Practice Administration
Abington Hospital - Jefferson Health
06.2019 - 01.2020
Retail Sales Associate / Cashier / Customer Service
Marshall's
03.2015 - 08.2023
Retail Cashier / Customer Service
Puma Outlets
11.2014 - 02.2015
Key Holder / Cashier / Customer Service
Rubee
08.2014 - 03.2015
Associate's degree in Medical Billing and Coding -
Ultimate Medical Academy
Associate of Science in Health Sciences Technology & System -
Ultimate Medical Academy
HIPPA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate in Medical Administrative assistant -
Ultimate Medical Academy
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