Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lakesha reed

Tyler,TX

Summary

Dedicated and results-driven professional with over 5 years of experience in patient financial services and customer support within healthcare environments. Proven expertise in resolving billing inquiries, processing insurance claims, and guiding patients through financial assistance options with empathy and accuracy. Adept at maintaining compliance with healthcare regulations while delivering high-quality, patient-centered service. Strong communication and problem-solving skills, with a consistent track record of improving patient satisfaction and streamlining financial operations.

Overview

6
6
years of professional experience

Work History

Patient Financial Counselor

Christus Health
Tyler, TX
03.2023 - Current
  • Helped patients understand their medical bills, insurance coverage, and payment options in a clear, friendly way.
  • Collected patient payments at time of service and set up payment plans when needed to ease financial stress.
  • Conducted end-of-day cash and payment deposits, ensuring everything balanced and was accurately recorded.
  • Worked with Medicare, Medicaid, and private insurance companies to verify benefits and follow up on claims.
  • Resolved billing issues quickly and professionally, often preventing escalations.
  • Submitted and corrected insurance claims, responded to denials, and followed through until accounts were settled.
  • Maintained accurate notes in the billing system and kept all patient info secure and HIPAA-compliant.

Patient Service Representative

Sutter Health
Salt Lake City, UT
11.2023 - 03.2024
  • Processed prescription refill requests accurately and efficiently by coordinating with providers and pharmacies.
  • Answered high-volume inbound calls, providing support for billing questions, insurance coverage, and payment options.
  • Verified insurance benefits and obtained prior authorizations as needed to support seamless patient access to care.
  • Responded to patient inquiries with empathy and professionalism, often resolving concerns during the first interaction.
  • Maintained accurate patient records in the electronic health system (e.g., Epic, Cerner), following HIPAA and organizational protocols.
  • Collaborated with clinical and administrative teams to ensure continuity of care and a smooth patient experience.

Customer Service Representative

KEPRO
Memphis, TN
04.2019 - 11.2023
  • Assisted clients with completing and submitting Medicare and Medicaid applications, ensuring accuracy and compliance with state and federal guidelines.
  • Verified eligibility and gathered required documentation, such as income verification, ID, and insurance history.
  • Provided clear, step-by-step guidance to individuals and families on program requirements, deadlines, and next steps.
  • Entered applicant information into internal systems and state portals with a high level of accuracy.
  • Followed up on incomplete applications, missing documents, and status updates to ensure timely processing.

Education

High School Diploma -

Cordova High School
Memphis, TN
05-2012

Skills

  • Call Handling Etiquette
  • Insurance and billing
  • Revenue Cycle Understanding
  • Medical Terminology Familiarity
  • Time Management & Multitasking
  • Medical Terminology Familiarity
  • Problem-Solving
  • Attention to Detail
  • CRM Software Proficiency
  • Payment processing
  • Epic Systems

Accomplishments

  • Trained 3 new staff members on patient billing software and HIPAA-compliant communication, improving department onboarding efficiency.
  • Achieved 98% customer satisfaction rating over a 12-month period by consistently resolving inquiries on the first contact.
  • Recognized as ‘Employee of the Month’ three times for outstanding service and dedication to client retention.

Timeline

Patient Service Representative

Sutter Health
11.2023 - 03.2024

Patient Financial Counselor

Christus Health
03.2023 - Current

Customer Service Representative

KEPRO
04.2019 - 11.2023

High School Diploma -

Cordova High School

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