Lakesha Williams
Grand Prairie
Summary
Results-oriented hospitality and finance professional dedicated to improving operational efficiency and customer satisfaction. Successfully managed vendor relationships and invoice processing, leading to reduced payment errors and increased service ratings. Committed to fostering teamwork and driving continuous improvement in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Accounts Payable Analyst
Sheraton Dallas Galleria
09.2024 - Current
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Investigated inquiries relating to status of accounts.
- Handled sensitive and confidential documents and information to maintain corporate reputation.
- Reduced payment errors by meticulously auditing invoices against purchase orders and delivery receipts.
- Handled day-to-day accounting processes to drive financial accuracy.
Overnight Hotel Manager
Fairmont Dallas
12.2023 - 05.2026
- Oversees daily hotel operations to ensure guest satisfaction and service excellence.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed weekly schedules for front office staff to optimize coverage during peak hours and high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Conducted staff evaluations, delivering constructive feedback and identifying professional growth opportunities.
- Manages staff recruitment, training, and performance evaluations to build effective teams.
- Cultivated a positive work culture that fostered teamwork, collaboration, and enhanced employee morale.
- Provided exceptional service and assistance to guests upon check-in.
Accounts Payable Clerk
Caciqu Foods
11.2023 - 07.2024
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Accounts Payable Clerk
SG Echo
01.2021 - 07.2023
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Verified accuracy of coding on invoices prior to processing payments.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Ensured proper authorization for all purchases made by the organization.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Provided support during internal and external audits as necessary.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Managed vendor relationships through prompt communication of payment information.
- Assisted with preparing journal entries related to accounts payable transactions.
- Worked with purchasing group to resolve purchase order matching issues.
Night Audit Supervisor
Embassy Suites
07.2018 - 03.2020
- Processed payments for all guest transactions accurately and efficiently.
- Prepared daily financial reports to ensure accurate account balances.
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Reviewed accounts and charges with guests during check out process.
- Input and confirmed reservations for guests.
- Completed nightly updates to hotel rates and individual room charges.
Accounts Paybale/Commission Analyst
Wyndham Hotels & Resorts
09.2017 - 05.2019
- Analyzed commission statements to ensure accuracy and completeness of data.
- Developed processes for efficient handling of commission payments.
- Resolved discrepancies in commission payments with vendors or customers.
- Conducted regular audits to identify errors in calculations or omissions of data from commission statements.
- Provided support to internal business partners regarding questions about commissions and sales compensation plans.
- Generated reports on payouts for individual employees that accurately reflected their earnings.
- Reconciled commission payments against invoices received from vendors or customers.
- Identified discrepancies between expected versus actual amounts paid out for commissions.
Front Office Supervisor
Doubletree By Hilton
06.2017 - 11.2018
- Supervised front office staff, including hiring and training new employees.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Developed strategies to improve customer satisfaction levels.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Scheduled staff shifts and assigned duties as needed.
Night Audit Supervisor
Marriot Hotel
09.2016 - 07.2017
- Managed and supervised a team of night audit clerks to ensure accuracy and efficiency in the completion of their duties.
- Monitored hotel occupancy levels and prepared daily revenue reports for management review.
- Ensured that all guests checked in or out of the hotel were properly registered, charged correctly, and provided with appropriate amenities.
- Assisted with training new staff members on proper night audit procedures and protocols.
- Created detailed shift reports at the end of each shift summarizing activities during the period worked.
- Prepared end-of-month reconciliations between general ledger accounts and point-of-sale system data.
- Audited third party vendors' invoices against actual usage records prior to approval for payment processing.
- Collaborated with other departments such as housekeeping and front desk teams to ensure smooth flow of operations throughout the evening hours.
- Investigated any suspicious activity related to credit card transactions or fraud attempts.
Night Manager
Four Points Sheraton Hotel
07.2015 - 10.2016
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Conducted regular meetings with staff to discuss operational issues and performance reviews.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Responded promptly to guest requests to achieve customer satisfaction.
- Oversaw night audit function and preparation of daily financial reports.
Accounting Clerk
Waldorf Astoria
07.2010 - 06.2016
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Monitored accounts receivable aging reports to ensure timely payments.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Verified vendor accounts by reconciling monthly statements and related transactions.
Front Office Manager
Sleep Inn Six Flags
05.2007 - 06.2010
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed and delivered reports to departments, facilitating informed decision-making.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Streamlined onboarding process for new front office staff, enabling faster integration and productivity.
Education
Associate of Science - Christian Studies
New Orleans Baptist Theological Seminary
New Orleans 05-2016
High School Diploma -
Walter L. Cohen College Prep
New Orleans, LA05-1995
Skills
- General Accounting
- Petty Cash Disbursement
- Statement Review
- Auditing Proficiency
- Expense Reporting
- Payment Verification
- Invoice Processing
- Vendor Relationship Management
- Generally Accepted Accounting Principles (GAAP)
- Data Entry
- Accounts Payable
- Account Reconciliation
- Quickbooks
- Vendor Account Monitoring
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Invoice processing
- Payment scheduling
- Accounts payable software
- Bank reconciliation
- ERP system proficiency
- Purchase order management
- Month-end closing
- GAAP
- Data entry
- Vendor relationship management
- Account reconciliation
- Statement review
- Microsoft office
- Data entry and 10-key
- Bank statement reconciliation
- Expense reporting
Timeline
Accounts Payable Analyst
Sheraton Dallas Galleria
09.2024 - Current
Overnight Hotel Manager
Fairmont Dallas
12.2023 - 05.2026
Accounts Payable Clerk
Caciqu Foods
11.2023 - 07.2024
Accounts Payable Clerk
SG Echo
01.2021 - 07.2023
Night Audit Supervisor
Embassy Suites
07.2018 - 03.2020
Accounts Paybale/Commission Analyst
Wyndham Hotels & Resorts
09.2017 - 05.2019
Front Office Supervisor
Doubletree By Hilton
06.2017 - 11.2018
Night Audit Supervisor
Marriot Hotel
09.2016 - 07.2017
Night Manager
Four Points Sheraton Hotel
07.2015 - 10.2016
Accounting Clerk
Waldorf Astoria
07.2010 - 06.2016
Front Office Manager
Sleep Inn Six Flags
05.2007 - 06.2010
Associate of Science - Christian Studies
New Orleans Baptist Theological Seminary
High School Diploma -
Walter L. Cohen College Prep