Lakesha Young
Fridley
Summary
Dedicated professional passionate about meticulously inputting accurate information to provide unwavering support to communities. Honored to be at the forefront of ensuring our team, the true heroes in this line of work, receive the backing they deserve. By bolstering their confidence, we play a crucial role in positively impacting the everyday lives of this community.
Overview
10
10
years of professional experience
Work History
Team Leader
H&R Block
12.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Unarmed Security Guard
Securitas Security Services USA
02.2022 - 04.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Data Entry Specialist
Wells Fargo
02.2020 - 03.2021
- Analyzing documents needed to proceed with home buying
- Receiving and retrieving incoming loan financial services work
- Ensured precision and quality in processing various incoming documents.
Office/Administrative Specialist
Department Of Public Safety
05.2019 - 01.2020
- Examine title and registration applications so current and accurate Motor Vehicle records are maintained
- Process vehicle title and registration applications to ensure titles are issued and/or registration records are up to date
- Participated in handling group assignments to ensure accurate and streamlined processing.
- Partnered with DVS MV Liaisons so that processing can be completed as accurately as possible
Customer Service Representative
Ecolab
06.2018 - 01.2019
- Helped 100+ customers daily by approaching conversations with positive attitude in answering customers questions, concerns, or instructing them on the steps to resolve any issue
- Entered customer interaction details in database to ensure future customer service issues were available to other reps
- Resolved customer complaints and addressed emergency requests and needs to appropriate partner for resolution
- Conferred with customers about concerns with products or services to resolve problems and drive sales
Security Guard
American Security & Investigators, LLC
06.2015 - 01.2019
- Maintained composure and professionalism while screening visitors during high volume periods
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Greeted clients and guests professionally and courteously
Education
High School Diploma -
Como High School
Saint Paul, MN06.2008
Skills
- Data entry
- Word processing
- Strong written and oral interpersonal communication
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in multiple databases
- Call center customer service
- Face to face customer service
- Team player
- Database management
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Goal setting
- Conflict resolution
- Mentoring
- Mobile notary services
Timeline
Team Leader
H&R Block
12.2024 - Current
Unarmed Security Guard
Securitas Security Services USA
02.2022 - 04.2024
Data Entry Specialist
Wells Fargo
02.2020 - 03.2021
Office/Administrative Specialist
Department Of Public Safety
05.2019 - 01.2020
Customer Service Representative
Ecolab
06.2018 - 01.2019
Security Guard
American Security & Investigators, LLC
06.2015 - 01.2019
High School Diploma -
Como High School
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