Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lakeshia Armstrong

Charlotte,NC

Summary

Reliable esthetician offering several years of experience working and manging in busy, customer-driven environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practice Manager

Urban Medspa
Charlotte, NC
01.2022 - 01.2024
  • - Led daily operations, overseeing a team of 8 receptionists, 5 medical assistants, 6 estheticians, and nurse practitioners, improving service efficiency by 20%.
  • - Managed client relations, achieving a 95% client satisfaction rate and increasing client retention by 15% within 12 months
  • - Consistently met monthly revenue goals and generated an additional $50K from special spa events, contributing to annual growth
  • - Coordinated personalized skincare services for clients with diverse skin tones and types, improving treatment outcomes
  • - Trained and onboarded 40+ new hires, including estheticians and medical staff, improving product knowledge and customer service skills by 25%

Assistant Manager

Urban Medspa
Charlotte, NC
01.2019 - 01.2022
  • - Managed scheduling for a team of 6 estheticians and 13 support staff, optimizing client flow and reducing wait times by 20%
  • - Assisted in the creation of promotional strategies, increasing new client bookings by 15% through targeted marketing efforts
  • - Provided administrative support, streamlining operations and improving client flow by 30%, leading to enhanced service delivery

Receptionist

Urban Medspa
Charlotte, NC
01.2015 - 01.2019
  • - Welcomed and checked in over 50 clients daily, managing appointment bookings and inquiries, contributing to a 10% increase in client satisfaction
  • - Assisted clients with product knowledge and service recommendations, resulting in a 15% increase in retail sales
  • - Supported the daily operations of a high-volume medspa, improving operational efficiency by 20% and ensuring seamless business function

Education

Certified Esthetician -

Huntersville Institute of Cosmetic Arts
11.2024

Skills

  • - Client-focused skincare treatments
  • - Proficient in diverse skin types
  • - Leadership and team management
  • - Customer service excellence
  • - Scheduling and appointment management
  • - Product knowledge and retail support (PCA, Elta MD, USRx, Tuel, Ofra)
  • - Inventory control and ordering
  • - Administrative and operational efficiency

Certification

  • - PCA Chemical Peel Certification
  • - Dermaplane
  • - Microdermabrasion
  • - Microneedling
  • - Radio Frequency
  • - Hair Removal
  • - Body Wraps

Timeline

Practice Manager

Urban Medspa
01.2022 - 01.2024

Assistant Manager

Urban Medspa
01.2019 - 01.2022

Receptionist

Urban Medspa
01.2015 - 01.2019

Certified Esthetician -

Huntersville Institute of Cosmetic Arts

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Lakeshia Armstrong