Lakeshia Chapman
Licensed Insurance Professional | Insurance Account Specialist | Policy Servicing | Customer Service
Summary
Results-driven Insurance and Operations Professional with over 10 years in account management, customer service, and regulatory compliance. Expertise in handling high-volume workloads while ensuring accurate documentation and fostering customer retention. Strong problem solver with a record of enhancing customer experiences and collaborating effectively across teams.
Overview
15
15
years of professional experience
Work History
Business Operations Manager
Lovle’e Kollection
01.2022 - Current
- Founded and managed a retail fashion and beauty business serving online and in-person customers.
- Fulfilled and managed 100+ customer orders monthly while maintaining inventory of 1,000+ products.
- Managed purchasing, pricing strategies, vendor relationships, and inventory control.
- Developed social media marketing campaigns and coordinated promotional events to increase brand awareness and sales.
Customer Support Specialist/Specimen Processor
LabCorp
02.2023 - 05.2023
- Processed 200+ specimens and patient records daily with a high level of accuracy.
- Maintained patient records using Laboratory Information Systems (LIS).
- Supported healthcare providers with specimen tracking and status inquiries.
- Ensured HIPAA compliance and resolved documentation discrepancies.
Insurance Account Specialist
The Auto Club Group
05.2018 - 03.2020
- Serviced auto and homeowners insurance policies for customers across multiple states.
- Assisted 80+ policyholders daily with billing inquiries, policy changes, account maintenance, and coverage reviews.
- Recommended insurance products and coverage enhancements based on customer needs.
- Resolved complex customer concerns while maintaining detailed policy documentation.
Customer Service Representative
OneTouch Direct-Verizon
07.2016 - 05.2018
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM systems, ensuring timely delivery and customer satisfaction.
- Collaborated with team members to develop solutions for recurring issues, enhancing service quality.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Administrative Assistant
Above & Beyond Administrative Assistant
10.2011 - 01.2014
- Coordinated multiple calendars in collaboration with administrative and executive assistants to ensure scheduling efficiency.
- Compose correspondence, reports, meeting minutes and other documents/reports as directed.
- Handle follow-up of all subjects and tasks for individuals supported as directed. Frequently worked with leaders to supply or obtain information.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Education
Professional Claims Adjuster (PCA) Designation -
Central Insurance School
St Petersburg, FlHigh School Diploma -
Howard W. Blake High School
TampaSkills
- Business Operations
- Process Improvement
- Strategic Planning
- Risk Management
- Regulatory Compliance
- Account Management
- Customer Retention
- Customer Service & Client Relations
- CRM & Database Management
- Microsoft Office Suite
- Problem Resolution
- Records management
Certifications
- Florida 2-20 General Lines Agent License – Active
- Florida 20-44 Personal Lines Agent License – Active
- Professional Claims Adjuster (PCA) Designation
Timeline
Customer Support Specialist/Specimen Processor
LabCorp
02.2023 - 05.2023
Business Operations Manager
Lovle’e Kollection
01.2022 - Current
Insurance Account Specialist
The Auto Club Group
05.2018 - 03.2020
Customer Service Representative
OneTouch Direct-Verizon
07.2016 - 05.2018
Administrative Assistant
Above & Beyond Administrative Assistant
10.2011 - 01.2014
Professional Claims Adjuster (PCA) Designation -
Central Insurance School
High School Diploma -
Howard W. Blake High School