Lakeshia Dailey
Columbus,OH
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cityblock health
, OH
08.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
Medical Assistant
Walk In Urgent Care
Columbus, OH
07.2021 - Current
- Roomed patients,
- measured vital signs,
- verified insurance.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Sales Associate
American Electric Power (AEP)
Columbus, OH
02.2019 - 07.2021
- Responsible for resolving all customer complaints,
- Communicated with customers over the phone, Answered customer questions,
- enrolled and customers in budget plans, Process payments and assist customer with any of their needs
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
Medical Assistant
Rhino Medical
08.2020 - 11.2020
- Excelling in time management,
- working as a team player, and having great listening skills and compassion for others, as well as understanding patients and making sure they feel comfortable and know what's going on.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Phlebotomist
Red Cross Blood Donation
Columbus, OH
02.2015 - 06.2018
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and efficiently.
- Calibrated equipment according to manufacturer specifications.
- Maintained accurate records of collected specimens and test results.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Assisted in the preparation of laboratory specimens for analysis and testing.
Housekeeping Duties
Comfort Keepers
Columbus, OH
08.2013 - 02.2015
- Performed housekeeping duties including laundry services for clients.
- Performed light housekeeping duties such as laundry, vacuuming carpets and dusting furniture.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Engaged patients in recreational activities such as reading books or playing games.
Education
diploma -
Fortis College Columbus-medical
01.2019
diploma -
Larock School of Phlebotomy-phlebotomy
01.2016
High school diploma or GED -
Skills
- Phlebotomy
- EMR Systems
- Vital Signs
- Venipuncture
- Medical Records
- Experience Administering Injections
- Patient Care
- Customer service
- Medical Office Experience
- Medical Scheduling
- HIPAA Compliance
- Case Management
Certification
- CPR Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
- First Aid Certification
- CCMA Certification
- BLS Certification
Timeline
Medical Assistant
Cityblock health
08.2024 - Current
Medical Assistant
Walk In Urgent Care
07.2021 - Current
Medical Assistant
Rhino Medical
08.2020 - 11.2020
Sales Associate
American Electric Power (AEP)
02.2019 - 07.2021
Phlebotomist
Red Cross Blood Donation
02.2015 - 06.2018
Housekeeping Duties
Comfort Keepers
08.2013 - 02.2015
diploma -
Fortis College Columbus-medical
diploma -
Larock School of Phlebotomy-phlebotomy
High school diploma or GED -
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