Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakeshia Galloupe

Seattle,WA

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SOC Operator

Securitas, Amazon
02.2023 - Current
  • Dispatch personnel to various parts of buildings, investigations for problems at local buildings, Assisted site supervisor and client contact with submitting and filling reports, Simultaneous computer usage
  • Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
  • Participated in regular security audits, identifying areas for improvement and implementing necessary changes.

Veteran GSOC Operator and Supervisor

Securitas, Expedia
07.2019 - 12.2022
  • Developed comprehensive training materials for new operators, ensuring consistent protocol adherence across the team.
  • Conducted thorough investigations into security breaches, ensuring appropriate follow-up actions were taken.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Increased situational awareness by maintaining up-to-date knowledge of global events and potential threats.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.

Site Supervisor and Trainer

Securitas, URG property management
02.2019 - 07.2019
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.

Gas Station Clerk

Chevron, Gas Station
05.2016 - 07.2018
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Maintained a clean and organized store environment for improved customer experience.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Operated cash register to record transactions accurately and efficiently.

Site Supervisor

Securitas, Hexcel
12.2015 - 07.2018
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.

Education

High School Diploma -

Chief Sealth High School, Seattle, WA
Seattle, WA
01.2009

Skills

  • CCTV Monitoring
  • Customer Service
  • Dispatch
  • Multitasking
  • Written Communication
  • Superb surveillance skills
  • Multitasking Abilities
  • Professional Demeanor
  • Time management abilities
  • Team Collaboration
  • Legible report writing
  • Interpersonal Communication
  • Security Systems Monitoring
  • Security Incident Reporting

Certification

  • First Aid/CPR
  • AED certified by American Heart Association

Timeline

SOC Operator

Securitas, Amazon
02.2023 - Current

Veteran GSOC Operator and Supervisor

Securitas, Expedia
07.2019 - 12.2022

Site Supervisor and Trainer

Securitas, URG property management
02.2019 - 07.2019

Gas Station Clerk

Chevron, Gas Station
05.2016 - 07.2018

Site Supervisor

Securitas, Hexcel
12.2015 - 07.2018

High School Diploma -

Chief Sealth High School, Seattle, WA

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Lakeshia Galloupe