Lakeshia Harris

• Contacted and counseled delinquent members to resolve account delinquency using all available payment options.
• Controlled delinquency across Consumer and Credit Card loan accounts, ensuring timely intervention and resolution.
• Obtained and analyzed detailed financial information from members to recommend solutions and alternatives to bankruptcy or charge-off.
• Delivered daily reports to supervisors and management, including in-house activity trends and payment tracking updates.
• Served as a mentor and trainer, providing guidance and support to team members to enhance performance and ensure procedural compliance.
• Conducted regular reviews of member account data and documentation to maintain accuracy and compliance with federal and Navy Federal guidelines.
• Utilized online tools and collaborated with appropriate parties to facilitate account resolution and recovery efforts.

• Initiated contact with delinquent members to resolve account delinquency using all available payment options and loss mitigation tools.
• Collected and analyzed detailed financial information to determine optimal solutions for curing delinquency.
• Recommended short- and long-term solutions, including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management, and deferral programs.
• Provided coaching and guidance to less experienced staff, fostering skill development and team effectiveness.
• Maintained up-to-date knowledge of regulatory requirements and industry practices to ensure compliance and informed decision-making.

• Mitigated potential losses by proactively addressing early signs of delinquency in member accounts.
• Enhanced customer satisfaction by providing empathetic support and tailored financial advice.
• Collaborated with cross-functional teams to develop innovative solutions for delinquency control.
• Achieved successful repayment resolutions by negotiating payment arrangements with members.
• Maintained working knowledge of federal and state consumer protection laws, including UDAAP, FDCPA, FCRA, and SCRA.

· Performed quality checks on products and parts.

· Packed finished products and prepare them for shipment.

· Completed production reports to communicate team production level to management.

· Rotated through all the tasks required in a particular production process.

· Maintained production equipment and machinery.

· Supervised assemblers and train employees on job procedures.